Cory Jacobs
Queen Creek, AZ 85142
******.****.*@*****.***
Experienced in effectively conducting extensive, complex investigations to identify potentially suspicious financial and/or fraudulent activity, to include money laundering, terrorist financing, fraud and/or any other financial risk or crime. Excels in excellent communication and interpersonal skills, and have the ability to work independently and as part of a team. A demonstrated achiever with exceptional knowledge of the financial crimes industry, maintaining an in-depth knowledge of Anti-Money Laundering (AML) laws, regulations, and policies. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Aiming to provide a meaningful contribution to the Financial Crime Investigation/BSA Compliance division of an established financial institution and share my extensive knowledge and experience in the field.
Experienced in effectively conducting extensive, complex investigations to identify potentially suspicious financial and/or fraudulent activity, to include money laundering, terrorist financing, fraud and/or any other financial risk or crime. Excels in excellent communication and interpersonal skills, and have the ability to work independently and as part of a team. A demonstrated achiever with exceptional knowledge of the financial crimes industry, maintaining an in-depth knowledge of Anti-Money Laundering (AML) laws, regulations, and policies. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Aiming to provide a meaningful contribution to the Financial Crime Investigation/BSA Compliance division of an established financial institution and share my extensive knowledge and experience in the field.
AML Investigator III
MUFG Union Bank / US Bank - Tempe, AZ
June 2017 to Present
Work as part of the MUFG Union Bank Financial Crimes Unit (FCU)/BSA Compliance Team and currently the US Bank FIU (after acquisition) in reviewing and researching potentially suspicious transactions and reporting on illicit activity as required.
Communicate with AML Compliance Managers and regulatory board on any activity and trends that could implicate potential money laundering or terrorist financing.
Write and review SARs (Suspicious Activity Reports) based on evaluation of clients financial activities and determine if further investigation is needed.
Utilize standard industry tools such as Actimize, SAS, CLEAR, LexisNexis etc., on a day-to-day basis to ensure the quality and accuracy of the reporting.
Maintain knowledge of the laws applicable to money laundering, to include the BSA, The Patriot Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements.
Proficient in reviewing alert types related to Wire activity (foreign/domestic), cash, ACH, monetary instruments, checks, intermediary banking, P2P (Peer-to-Peer), prepaid cards, etc.
Took part in special investigations projects related to COVID scams, elderly abuse claims, human trafficking and foreign wires activity with Sanctioned countries.
Financial Investigations Unit - Sanctions Compliance Analyst
Manpower - Phoenix, AZ
January 2015 to June 2017
Worked as a member of American Express Financial Intelligence Unit (FIU) on providing the end-to-end suspicious activity reporting process, which entails monitoring for, investigating, and, when appropriate, reporting suspicious activity.
Perform a critical role in ensuring that American Express complies with the Bank Secrecy and USA PATRIOT Acts and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing.
Screen both Front and Back-End applicants for potential matches against OFAC Sanctions Lists.
Write and review SARs (Suspicious Activity Reports) based on evaluation of clients financial activities and determine if further investigation is needed.
Utilize standard industry tools such as Dow-Jones, LexisNexis, Dunn and Bradstreet, etc., on a day-to-day basis to ensure the quality and accuracy of the reporting.
Production Design Marketing Manager
Isagenix - Chandler, AZ
2014 to 2015
Responsible for the development and management of the Production Design Team within Isagenix's Marketing department. This included: overseeing the design, creation, and quality control (regulatory as well as artistic) for the labels of the entirety of Isagenix's product.
Handled quality checks with various printing vendors, and conducting press checks to ensure that the Isagenix brand was upheld to company standards.
Helped create and implement a schedule to support the release of the entirely revised label line, both domestically and internationally.
Held weekly one on ones with the Chief Operating Officer of Isagenix to address the operations of label production.
Call Center Operations Manager
GoDaddy - Scottsdale, AZ
2006-2014
Ran the day-to-day operations for one of four customer call centers within the GoDaddy organization.
Created and maintained a productive, high-energy and achievement-oriented team environment.
Conducted one-on-one reviews on a bi-weekly basis with all supervisors for overall improvement.
Performed weekly staff meetings with supervisors for team learning and growth.
Met with outside vendors to discuss new product lines and training modules, and reported on them directly to the board of directors.
Set monthly, quarterly, and annual revenue goals based around historical data analysis and our 20% year-over-year growth strategies.
Responsible for driving Scottsdale/Tempe call center location performance. (Internally, held the number one spot for New Revenue, Average Revenue Per Day per Representative, and Net Promoter score for 5 months).
B.A. in Liberal Arts
Arizona State University
2005 to 2007
B.A. in Arts Multimedia
University of Advancing Technology
2002 to 2005
ADDITIONAL CERTIFICATIONS
• DDI (Development Dimensions International) Certified Facilitator 2013®
Interaction Management®: Exceptional Leaders. . . Extraordinary Results®
• Richardson® Sales and Consultation Training – Certified Facilitator 2013
• Dale Carnegie ® Program 2011 Training for Managers