Program Manager Scrum Master

Arathi Dara

Senior Technical Program Manager Business Consultant

Certified Scrum Master (CSM) Pega Certified System Architect (CSA)

************@*****.*** 302-***-****

Professional Summary

Accomplished Technical Program Manager and Business Consultant with over 15 years of experience driving digital transformation and software delivery across the Finance, Insurance, and Healthcare industries. Expert in Agile methodologies, enterprise implementations, and stakeholder collaboration. Adept at aligning business strategy with IT execution, leading cross-functional teams, and managing complex projects to successful delivery. Strong track record in risk management, process improvement, and data-driven decision-making.

Core Competencies

Project & Program Management: Agile/Scrum, SDLC, Waterfall, Jira, MS Project, Risk Management, Budgeting, Stakeholder Communication

Business Analysis & Consulting: Requirement Gathering, Process Mapping, User Stories, BRD/FSD, UAT Coordination, KPIs/OKRs

Technical Expertise: PEGA PRPC, SQL, Postman, Swagger, Snowflake, OBIEE, Selenium, ALM, JIRA, Confluence, ServiceNow

Certifications: Certified Scrum Master (CSM), Pega Certified System Architect (CSA)

Professional Experience

Project Manager / Business Systems Consultant

Progressive Insurance – OH Dec 2021 – Present

Delivered regulatory and data integration projects with a 40% improvement in reporting accuracy.

Directed Agile ceremonies and stakeholder engagement, reducing project cycle time by 30%.

Streamlined Change & Release Management; resolved 95% of post-launch issues within 48 hours.

Authored functional specifications, user stories, and guided development teams through implementation.

Senior System Test Engineer / Assistant PM

Verizon Wireless – GA Jun 2019 – Dec 2021

Executed full-cycle test planning for multiple mid-sized Agile projects.

Conducted API testing using Postman and Swagger and tracked defects using JIRA.

Collaborated across departments to improve project transparency and delivery quality.

Reported test coverage, defect metrics, and release readiness to stakeholders.

Business Analyst / Scrum Master

Wells Fargo – Charlotte, NC May 2017 – Apr 2019

Guided Agile teams through transition from Waterfall; fostered a culture of collaboration and delivery focus.

Managed product backlogs, facilitated sprint planning, retrospectives, and UAT test coordination.

Tracked velocity and sprint metrics to optimize team performance.

Senior Business Analyst / QA Analyst

Lloyds Bank – New York, NY Jun 2016 – Feb 2017

Oversaw test case design and UAT for Flexcube and BI reporting modules.

Validated modules including FX, GL, MM, and MIS; conducted data analysis with PL/SQL and Toad.

Led stakeholder demos and ensured release quality across environments.

Senior Business Consultant

Confiminds – Herndon, VA Jan 2016 – May 2016

Managed end-to-end business requirements for the ARMS enterprise platform.

Created BRDs, FSDs, UI wireframes, and coordinated with dev and QA teams for implementation.

Led database schema design, SQL query development, and team training initiatives.

Lead QA & Automation Engineer

Fidelity Investments – Cary, NC Oct 2015 – Jan 2016

Directed offshore QA teams for account onboarding and homepage redesign.

Utilized Sahi Pro, WebStorm, and Protractor for automation; reported defects via ALM and JIRA.

Validated frontend design using Tridion CMS.

Senior PEGA Analyst / Scrum Master

Wells Fargo – Charlotte, NC Aug 2014 – Sep 2015

Facilitated Agile PEGA testing initiatives for the Canada release.

Maintained backlogs, facilitated sprint planning, and led a team of testers through execution.

Conducted defect analysis, reporting, and metrics communication across teams.

Senior QA Analyst

American Express – NYC, NY May 2012 – Jul 2014

Tested TCMS platform (built on PEGA PRPC) supporting global claims management.

Wrote and executed SQL queries for data verification; used Tracer and Clipboard for issue tracking.

Maintained thorough test documentation and defect logs.

QA Analyst

Northwestern Insurance – Milwaukee, WI Aug 2010 – Apr 2012

Conducted regression and functional testing for multi-quote insurance application.

Participated in Agile sprints; validated backend systems using SQL Server.

Tracked bugs in Quality Center and maintained status reporting throughout project lifecycle.

️ Technical Skills

Languages & Scripting: SQL, JavaScript

Web Technologies & Tools: HTML, XML, WebStorm, Tridion CMS

Databases: Oracle 9i/10g, Snowflake, SQL Server, Toad

Testing & QA Tools: HP ALM, Selenium, Sahi Pro, Quality Center, Postman, Swagger

Project & Agile Tools: JIRA, Confluence, VersionOne, JAMA, MS Project, CA Clarity

Reporting & BI: OBIEE, FileNet, RDD

Other Applications: SharePoint, Protractor, Kibana

Education

Bachelor of Computer Applications

Nagarjuna University – India

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