Scrum Master Project Manager

Mohammed T. Hussain, PSM, CSPO

Roselle, IL 630-***-**** *********@*****.***

PROJECT MANAGEMENT AGILE / SCRUM LEADERSHIP PRODUCT OWNERSHIP SOLUTION DELIVERY

Scrum Master & Technology Project Manager with more than eight years of experience leading and supporting the engineering, implementation, and support of global technology products and services, with expertise championing software development and business analysis activities.

PROFESSIONAL ACHIEVEMENTS

Revived a major project to achieve the successful release of a point-of-sale solution that produces $1 billion in annual revenue for Boston Scientific.

Developed new release testing and development plans that enabled the oversight of team progress, project statuses, and product development deliverables, which drove the planning, validation, and release of a critical product launch at Boston Scientific.

Led Scrum framework implementations for global Kanban teams at Discover Financial Services, hosting Scrum ceremonies, triage meetings, and other Agile processes that increased team velocity by 25%.

Reduced technical support incidents at Discover Financial Services by 90% through close collaborations with incident management teams in charge of overseeing technology support processes.

Coordinated incoming projects with Scrum teams, managing team dependencies and task completion schedules, resulting in 100% attainment of sprint goals within established project timeframes at Discover Financial Services.

Managed the transition of Salesforce administration teams to Agile / Scrum practices, moving all technology support processes at Flexera Software from Waterfall, fostering a support culture based in Agile best practices.

PROFESSIONAL EXPERIENCE

BOSTON SCIENTIFIC, Arden Hills, MN

Project Manager / Scrum Master (2021 - Present)

Direct project management deliverables focused on revitalizing a point-of-sale software solution for healthcare customers, a product that generates $1 billion in annual revenue.

Reestablish Agile / Scrum practices, including frameworks, ceremonies, and guidelines, creating a cohesive and collaborative environment for Scrum teams; drive 100% success completing project deliverables.

Train product owners on optimal Agile / Scrum practices for writing user stories, prioritizing product backlogs, and organizing the use of Jira / Confluence systems.

Reestablish trust in ongoing project performance by reporting to the steering committee, upper management, and business stakeholders, sharing daily sprint progress updates, incident assignments and resolutions, and analyses of future projects.

Assist QA teams by completing code reviews and running test cases to drive optimal, quality software releases.

Orchestrate the nationwide launch and technical support of a mobile application used by 900 national sales representatives; provide technical support to Salesforce production and lower-level testing environments, enabling stable system connectivity and functionality.

DISCOVER FINANCIAL SERVICES, Riverwoods, IL

Scrum Master / Business Analyst (2019 - 2021)

Implemented Agile / Scrum methodologies for global teams, overseeing all Scrum ceremonies and fostering a culture of self-management and performance improvements across business analysis teams.

Improved team member efficiencies by researching, recommending, and deploying innovative technologies.

Worked with the product owner to prioritize product backlogs within Jira / Rally systems, which maximized ROI, efficiently conveyed user stories, and facilitated the documentation of project and design deliverables.

DISCOVER FINANCIAL SERVICES - Scrum Master / Business Analyst (Continued)

Reported updates of project deliverables, sprint progress, incident assignments and resolutions, project analyses, and other project-related details, communicating ongoing project statuses to stakeholders.

Provided technical support for multiple teams, screening defects and incidents, identifying dependencies and vulnerabilities, tracking technical debt, and assessing risk management, which allowed teams to focus on sprint goals while maximizing progress.

FLEXERA SOFTWARE LLC, Itasca, IL

Scrum Master / Salesforce Administrator (2018 - 2019)

Managed all Agile / Scrum activities, including coordinating ceremonies, sprints, and facilitating discussions between product owners and technical teams.

Prioritized product development and support backlogs to ensure the optimal use of workforce, financial, and technology resources.

Worked as the primary point-of-contact for all global Salesforce platforms, providing development and administrative support of systems used by more than 1,500 employees.

Developed customized Salesforce.com features and functionality, including configuring users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists, and page layout customization for business-critical functions.

Diagnosed and resolved reported Tier 1 technical support issues with Salesforce platforms, and also created user stories and acceptance criteria for escalated technical support incidents.

ARBA RETAIL SYSTEMS, Naperville, IL

Associate Scrum Master (2016 - 2017)

Managed all aspects of software product development projects, leveraging Agile methodologies to plan, manage, and complete software development lifecycles (SDLC).

Collaborated with customer teams, users, and business stakeholders to gather, evaluate, and establish requirements for software development deliverables.

Aligned functional designs of point-of-sale systems with business requirements, including leading gap analysis and requirements discovery engagements with key stakeholders.

Improved software user experiences by partnering with UX / UI developers to create intuitive, accessible, user-friendly software interfaces.

Compiled and analyzed operational and technical data to develop and communicate KPI metrics for market data, competitive data, and overall performance of software product development processes.

ARBA RETAIL SYSTEMS, Naperville, IL

Scrum Master Intern (2016 - 2016)

Worked with senior-level business analysts, software developers, QA teams, and other stakeholders to drive the successful deployment and support of technology products and services.

CERTIFICATIONS

Certified Scrum Product Owner (CSPO)

Professional Scrum Master (PSM) I & II

EDUCATION & TRAINING

Bachelor of Science, Software Engineering - DEPAUL UNIVERSITY

TECHNICAL SKILLS

Jira, Confluence, Java, Python, C++, Salesforce, Tableau, AppCenter, SQL, Amazon Cloud, MongoDB, Windows, Mac, Google, Microsoft Office

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