Customer Service Front Desk
Resume:
Kaitlyn Jacobs
Los Angeles, CA 90016
***********@*****.***
EXPERIENCE
March 2023-September 2023
Providence (Medix staffing solutions)
Answer high volume calls
Checking In patients
Collecting copayments
Verifying Insurance
Scheduling appointments
March 2022-November 2023
West Coast Dental- Sterilization tech / front desk
Sterilize instruments before and after procedures
Set up for procedures
Assist Doctor with exams
Schedule patients
Make copies
Prepare flow charts
Xrays
Customer service
Verify Insurance
Warner Music/ Draken Security – Receptionist
May 2021- March 2022
Check in all Artist Guest
Respond to emails
Keep spreadsheets updated
Clerical duties including scanning, making copies, data entry
Answer phones
Escort mailroom clerks
Marina Del Rey Optometry- Receptionist/ Optometry Assistant
July 2020-May 2021
Scheduling patients
Verifying Insurance
Completing flow charts a day ahead
Answering phones
Pre testing patients
IST Management-Receptionist/ Records Clerk
April 2019 –February 2020
Create files and document loose files for law firm
Answer and transfer high volume calls
Scan, print and copy jobs
Hospitality – set up conference rooms for meetings
Dep. Of Homeland Security, LAX Airport— TSA
January 2017 – May 2018
Physically screen all passengers & personal belongings
Monitor x-ray and carry-on luggage
Bag inspections
Physical pat downs
Check boarding passes and identification
Alert supervisor and LAWA of any disturbance or safety concerns
Towne Park - Greeter
February 2016- December 2016
Oversee hospital parking lot
Help valet
G2 secure staff - Customer service agent
July 2014-November 2014
Visually Insepct boarding passes
Secure post
Crowd control
Working alongside TSA
SKILLS
Clerical duties
Security
Mentoring
Customer Service
Organized
Food Handling
Word, PowerPoint, Excel
Packaging
Key Qualifications
-A self-motivated and disciplined individual with a strong work ethic.
Initiated, promoted and implemented efforts in my work ethic.
-Exceptional organizational and problem solving skills.
Excellent customer service background including experience in sales and training.
-Effective team player but also able to work independently with little or no supervision.
-Fast typing, great experience with computers.
Education
Inglewood High school
-Graduated-Diploma 2011
Santa Monica College 2011-2012
West La college- 2022-
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