Customer Service Quality Assurance

HEATHER MAGEE

" Package scanning

Service-oricnted delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activitics, coordinating customcr paperwork and collecting payment. Plans and manages cfficient routes to maximize Dispatch Comnmunication

" DOT Compliance

"

"

tengrits1 ***@*****.*** Summerville, SC 29483

Summary

deliveries and customer satisfaction.

Skills

Vchicle Maintenance

Quality Assurance

Product Promotion

Experience

" Adhercd to all applicable traffic laws while driving delivery vehicle. DEBOER

Delivery Driver Uber Eats - Summerville, SC 10/2023 -Current Reccived daily delivery instructions and route assignments from dispatch. Provided excellent customer service by answering inquiries about products or serviccs being delivered.

" Dclivered goods in a timcly fashion while adhering to specd limits and other traftic regulations. Drove safely in all weather conditions including rain, snow, sleet, icc. Customer Service Representative DynCorp- Millington, TN 07/2024 - 10/2024 Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product sclcction, ordering, billing, returns, cxchanges and technical support.

" Maintaincd detailed records of customcr interactions, transactions and comments for futurc rcference.

" Perfomed administrative tasks such as filing papcrwork, updating databases and generating reports.

" Devclopcd strong relationships with customers by providing personalizcd assistance and support.

" Promoted high customer satisfaction by resolving problems with knowlcdgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education and Training

Tennesscc Tcchnology Covington Covington, TN 07/2004 Certificate in Auto Mechanics: Auto Mechanics

Contact this candidate