NOC/TECH Support Engineer
Resume:
Dariusz (Darek) Niedojadlo
Diamond Bar, CA. 91765 Cell 714-***-**** ***************@*****.***
Summary of Qualifications
Experienced Engineering, Implementation, and Management professional with over 25 years of expertise in a high-pressure, 24/7 environment. Skilled in troubleshooting complex escalated issues, driving process improvements, and designing technical solutions for WAN, LAN, WLAN, and VoIP networks. Proven track record in capacity planning, change management, and configuration management. Successfully led and expanded NOC, TAC, and MSE teams. Extensive experience in router and switch upgrades, with proficiency in Cat OS/IOS Switch upgrades and a strong command of routing protocols including BGP, MPLS, EIGRP, RIP, and OSPF. Highly knowledgeable in SD-WAN technologies. Fluent in Polish and conversational in Spanish.
Professional Experience
AT&T
Network Operations Center Engineer – Oct 2024 – Nov 2024
Providing critical support for Polling Telecommunications during the 2024 Presidential Election, including Day 1/Day 2 installation and break/fix support.
Collaborated with AT&T's Network Team to deploy Cradlepoint AER2200 routers and Starlink Satellites to voting centers across Los Angeles County.
Acted as a Tier-2 escalation point for field engineers, ensuring swift resolution of issues.
Performed troubleshooting and managed administrative tasks using Cradlepoint’s NetCloud Manager.
Diagnosed and resolved issues with BGP, GRE tunnels, and DMVPN over LTE and broadband connections through Cradlepoint routers, routed via a dual AWS headend.
AT&T
Network Operations Center Engineer – Feb 2024 – March 2024
Providing support for Polling Telecommunications during the 2024 Presidential Primary Election, including Day 1 and Day 2 installation and break/fix assistance.
Collaborated with AT&T’s Network Team to deploy Cradlepoint AER2200 routers and Starlink satellites to voting centers across Los Angeles County.
Served as a Tier-2 escalation point for field engineers, ensuring timely issue resolution.
Conducted troubleshooting and managed administrative tasks using Cradlepoint’s NetCloud Manager.
Diagnosed and resolved issues with BGP, GRE tunnels, and DMVPN on LTE and broadband connections via Cradlepoint routers, utilizing a dual AWS headend configuration.
Breezeline
Configuration Lead - Telephony / Hosted Voice Oct 2022 – Aug 2023
Contracted with Breezeline to support their recent acquisition of WOW’s Ohio market hosted customers. Assisted in designing processes and procedures for the migration of Adtran services, including PRI, SIP, and Cloud products.
AireSpring
Managed Services Engineering Manager Feb 2018 – Oct 2022
Led a team of 20+ engineers, both domestically and internationally, delivering implementation and design support for AireSprings product line. Expertise includes Adtran, Cisco, and SD-WAN solutions (VeloCloud, Cisco Meraki, Fortinet), PRI, SIP (Sansay), MPLS, Cloud PBX platforms (Metaswitch, Polycom, Yealink, Cisco), DIA, Multi-Cloud Connect (AWS, Azure, Google Cloud), P2P connections, and firewall technologies (SonicWall, Meraki, Fortigate).
TPX/TelePacific(telepacific.com)
Managed Services IP Engineer March 2014 – Feb 2018
Provided installation and implementation support for field technicians deploying various transport solutions with the HPBX product. Troubleshot day-one implementation issues as well as escalated concerns. Created configurations for installed equipment and conducted network design calls with vendors and customers to ensure proper alignment with the originally sold solution.
Kelly Blue Book ( www.kbb.com)
Enterprise Operations Analyst (Contractor), January 2013 – August 2013
Monitored all critical components of KBB, ensuring optimal performance. Managed weekly batch processes to update the company website and revised Run Guides as needed.
Telekenex ( www.telekenex.com)
NOC/TAC Manager, November 2007 – February 2012
Managed a team of NOC/TAC technicians, ensuring 24/7 coverage for a data center and MPLS network. Oversaw the creation and maintenance of customer circuit and equipment monitoring using tools like WhatsUp Gold, Cacti, and Nagios, as well as managing associated servers (Windows Server 2003/2008 and SQL Server 2005/2008). Played a pivotal role in launching and expanding an International Solutions Center in El Salvador. As a hands-on manager, I led by example, training and developing both domestic and international team members. Contributed to securing SAS 70 Type I and Type II certifications for our data center. Boosted team productivity by implementing automated incident reporting for downed circuits and equipment. Provided cross-departmental support to Installations, IT, Sales, and Dispatch teams as needed.
Telekenex ( www.telekenex.com)
NOC Engineer, March 2007 – November 2007
Provided troubleshooting support for VOIP, data, and various networking applications within an MPLS environment. Delivered coast-to-coast customer support as an ISP provider, analyzing and resolving customer issues with tailored solutions. Responsibilities included diagnosing T1 errors, routing issues, switch/router configurations, and coordinating vendor meetings to isolate and resolve complex issues. Offered direct support to local data center customers, including setup, troubleshooting, and monitoring network abnormalities. Additionally, managed Hosted Voice network adds, moves, changes, and services such as Fax/Voicemail, along with Cisco IOS upgrades. Proficient in working with Cisco 76XX, 72XX, 6509, 26XX, 35XX switches and routers, as well as Hatteras 4000, 404, Overture 5000, ISG2200, ISG180, and ISG140 transport equipment.
Education
Saint John Bosco High School Bellflower, Ca.
High School Diploma
Certification Software Education of America Brea, Ca.
MIS
Languages Fluent in Polish / Conversational in Spanish
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