Customer Service Data Entry

Jonathan Calloway

Email: *.***********@*****.***

Phone: 562-***-****

Professional Summary

Personable, motivated and a team-player with 9+ years of expertise in customer service. Professional style that emphasizes high-level interpersonal and communication skills. Outstanding organizational, leadership, multi-tasking, and prioritization skills. Flexible, detail oriented; ability to complete projects with speed and accuracy. Provides world class customer care with a smile. Available to start work immediately.

SKILLS

Customer service/ Call center, Microsoft Word, Excel, Outlook, General office skills, Performance Evaluation, Sales, Billing Support, Training, Shipping/ Receiving, Support services, Inventory, Cash handling, Resolution Specialist, Technical Support, RF Scanner, Warehouse, Data Entry, CRM, Barbering, Product knowledge

Key Solution Tax Service LLC – Remote October 2022- April 2023

Customer Service Rep (Volunteer)

Answer and return calls

Schedule appointments

Intake clients

Data Entry

Create Excel spreadsheets

Update client’s profile in the portal

Upload documents to clients’ accounts

Office inventory

Social media management

Barber- Los Angeles County January 2020- January 2022

Cleaning workstations and sweeping floors.

Provided great consumer service to the client

Provide barbering services, such as cutting, trimming, shampooing, and styling hair, trimming beards, or giving shaves.

Recommend products.

Maintain card files on clientele, record notes of work performed, products used, and fees charged after each visit.

Perform consultation to get the client's opinion on desired hairstyle.

Maintain inventory

Focus on care and improving a customer's appearance.

Learned different types of hair and cut hair certain specifications.

DirecTV August 2013- November 2019 Customer Service Lead

Generate profitable revenues that meet sales goals.

Learn both the technical and programming products of the business (TV packaging) to be able to support designed quotes accurately.

Continue to learn and develop both sales and business skills

Development of marketing campaigns and strategies.

Maintain friendly and professional customer interaction.

Conduct training classes with outsourced company employees.

Department of Public Social Services June 2012- August 2013

In-home Caregiver

Provide personal care and support services to individuals with disabilities.

Provide general supervision of clients with specific attention to activities of daily living.

Assist clients in any or all approved personal care activities including but not limited to bathing, dressing, toileting, (including adult briefs), grooming, oral hygiene, transfers and feeding.

Interactive Health

Warehouse Loader April 2011-June 2012

Accountable for restocking supplies, pulling orders and general cleaning in the warehouse.

Assist with picking requirement records, operating a computer and hand scanner.

Assist with arranging and packaging materials for online orders using high-tech shipping evident for package shipments.

Shipping.

Receiving.

Stocking.

Reporting.

Inventory levels of orders.

Toys R Us September 2009 - April 2011

Sales Team Member

Interacted with guest on sales floor and cash register.

Utilized company-selling approaches to create an enriched guest experience.

Assist in maintaining a well stocked and neat store appearance.

Provide fast and friendly service to guest.

Address guest concerns and provide resolutions.

Responsible for working in multiple departments to help guest and the store team to achieve daily results.

UPS

Package Handler September 2007 - September 2009

Assist with shipping and receiving, loading, and unloading UPS trucks.

Provided lifting, lowering, and sliding packages weighing anywhere from 25-70 lbs.

Moved materials and items from receiving or storage areas to shipping or to other designated areas.

Ensure warehouse is accessible and safe for other warehouse clerks.

Record amounts of packages going on or off truck.

Weighing and counting packages for distribution.

EDUCATION

High School Diploma

Poly High School, Long Beach, CA Graduated: June 2004

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