Service Advisor Human Resources

Jay E. Bridgeman

***** *. ***** **** ***. Broken Arrow, OK 74014 916-***-**** *************@*****.*** Education

GENERAL ED 1984 EUREKA SENIOR HIGH SCHOOL

AUTOMOTIVE DEGREE 1986 ARIZONA AUTOMOTIVE INSTITUTE Skills & Abilities

MANAGEMENT

· Mastered in Ford Mechanics

· Day to Day operations of dealership and customer service.

· Managed technicians, service advisors & lot porters, cashiers and rental car division, detail department

& used cars.

· Assisted with Payroll, warranties, Paylocity (timecards).

· Managed accounts and insurance & tire claims.

· Interviewed and hired new employees.

· Increased customers pay-gross year over year.

COMMUNICATION

· Weekly meetings with service advisors & team leaders to encourage and build relationships.

· Hosted new owner clinics monthly to increase customer retention for up to 100 customers.

· Hosted monthly BBQ for employees for employee appreciation. LEADERSHIP

· Servant style leadership will motivate and inspire employees to perform daily job duties.

· Volunteers with wife for non-profit charity work to support local Youth Department- local chili cook. off, Missions and Outreach, Mentor & leader of 30’s & 40’s group teaching life skills. Experience

SERVICE ADVISOR DON THORTON CADILLAC – TULSA, OK 2024 - 2025 SERVICE ADVISOR & MANAGER FOWLER TOYOTA- TULSA, OK 2020 - 2024 SERVICE MANAGER THOMPSONS TOYOTA- PLACERVILLE, CA 2019 – 2020 MOVED TO OK SERVICE MANAGER DOWNTOWN FORD- SACRAMENTO, CA 2018 – 2019 OUT OF BUSINESS

· Day to day operations of the facility, facility maintenance, interactions with customers and employees, maintenance of the service department, interviewed and hired new employees, Communication with Human Resources, Oversees loaner Car Dept., Scheduling. SERVICE ASSISTANT MANAGER-MANAGER FOLSOM LAKE TOYOTA 2007-2018

· Day to day operations of the High-volume facility, interactions with customers and employees, maintenance of the service department, interviewed and hired new employees, Communication with Corporate and Human Resources, Oversee Rental Car Division, Scheduling, Payroll. SERVICE ADVISOR MAGNUSSEN DODGE- AUBURN, CA 2006-2007

· Met Customers Automotive needs

SERVICE ADVISOR AUTO WEST DODGE CHRYSLER-ROSEVILLE, CA 2000-2006

· Met Customers Automotive needs

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