Information Security Project Management

SUMMARY

An accomplished, driven telecommunications and cybersecurity engineering professional with extensive experience in project management, engineering operations, and network security. Established capabilities in developing, implementing, and supporting security architecture, information security policies, and test security architectures of cloud-based systems. Leverages excellent communication, interpersonal, and problem-solving skills to collaborate with team members, achieve operational excellence, and serve as a key contributor to the organization's success.

TECHNICAL SKILLS

Cloud Technology: Cloud-computing architectures, manager console, distributed computing, OS concurrency mechanism, OS security risks, and mitigation strategy

Network Protocols: TCP / IP, FTP, DNS, DHCP, HTTP

Software: VPN, Cisco, Juniper, Ciena, Fujitsu, OS processor, virtualization/hypervisor software, firmware, database, virtualized server, IDS / IPS, IDPS, Snort, Wireshark, web gateway, antivirus, software firewalls, and Wi-Fi.

Hardware includes the physical server, CPU, internal computer hardware components, core processor, scheduling algorithms, printer, proxy appliances, and Wi-Fi.

Operating Systems: Windows, Linux, macOS, and SQL / Server; design databases on-premises or in the cloud

Software Developments: Used Agile and Waterfall to design, deploy, and test simultaneously.

Microsoft Office: Word, Excel, PowerPoint, LibreOffice, Visio

Programming Languages: HTML, Visual C++, Visual Basic 6.0, Java, COBOL, RPG II, ILE, CL

Telecommunications: Cisco Meraki switches and routers, Ethernet, Token Ring, multiplexers, gateways, bridges, modems, hubs, repeaters, PBX, MDF, IDF, Meridian Mail, and Norstar key systems packet switching networks: ATM and frame relay, ISDN, T1, T3, enterprise networking and OSI and TCP / IP model layers, DHCP, FDDI, IGRP, EIGRP, RIP, OSPF, LAN / WAN, VLAN

Cybersecurity: Risk assessment, threat and risk management, risk mitigation, and cyber incident response

Field of Investigation: Forensics and qualitative research to gather and analyze non-numerical data

EXPERIENCE

WINDSTREAM ENTERPRISE, Remote

Voice Activation Engineer, 2008-2025

Won the Circle of Excellence award due to outstanding work

Engaged and collaborated with telecommunication carriers, vendors, and field technicians to activate new T1 circuits and migrate customers from TDM-straight PRI to Dynamic PRI, SIP binding, WINK/trunks, EFM, Dynamic POTS, and SIP-based voice-over IP services (VoIP).

Migrated the Broadview/Windstream legacy network from TDM-PRI to SIP-based VoIP Network technology by converting data, voice, and video traffic on a single network.

Configured VLAN, Cisco IAD 2430-24 FSXs, and 2431-8 FSXs series to integrate voice and data.

Leveraged working knowledge of TCP / IP protocol suite, security, ethernet, routing, switching, and SD-WAN.

Investigated problems with Cisco, loops, switches, and porting during and after cut-over and took measures to solve issues.

Provisioned voice-over-internet protocol (VoIP) for IP phones and securely worked with the VoIP phone system by loading the operating system, configuring software, and programming the provider's switches.

Built various switch platforms such as Cisco Meraki / ATA with router, 5ESS switch, DMS switches, and Meta switches.

Tested and accepted T1 circuits and looped smart jacks / PBX for customers’ network connectivity.

Built customers' PBX objects, DIDs, DNS, Dynamic POTS, EDT, DVL, ATA, ECF, and RCF in Windstream’s network switch platforms to provide inbound and outbound calls.

Utilized NPAC / Neustar databases to port numbers and various carriers’ portals to issue local number portability orders.

Activated and tracked various “voice”-related services with customers, vendors, and Windstream field technicians during scheduled cut-over.

Tracked, prioritized, and completed multiple projects simultaneously while meeting deadlines.

ADDITIONAL EXPERIENCE

ECHOSTAR COMMUNICATIONS / DISH NETWORK, Monmouth Junction, New Jersey, Field Service Manager, 2007-2008. Provided daily leadership to employees; recruited, hired, and trained new employees; planned and assigned tasks; and performed appraisals. Rewarded and disciplined employees addressed customers’ complaints and resolved problems. Trained staff in installation and techniques to ensure positive results. Reported any safety violations or performance issues regarding internal installations to higher management.

ECHOSTAR COMMUNICATIONS / DISH NETWORK, Monmouth Junction, New Jersey, Technical Associate Trainer, 2006-2007. Provided safety and technical training for all technicians and managers on new and effective installation techniques. Provided daily leadership to technicians and provided the latest updates to technicians and managers; reported to higher management as appropriate. Utilized proper documentation tools and procedures for poor installations and safety.

ECHOSTAR COMMUNICATIONS / DISH NETWORK, Monmouth Junction, New Jersey, Quality Assurance Specialist, 2003-2006. Checked on installations to ascertain the quality of installations performed by technicians and on damage caused by technicians. Led monitoring and reporting to higher management of any installation performance issues. Followed DNS quality assurance guidelines to ensure 100% customer satisfaction and provide the highest quality of service to promote superior customer satisfaction.

LUCENT TECHNOLOGIES, Trooper, Pennsylvania, Telecom Network Field Engineer, 2000-2003. Interfaced with Verizon vendor managers to design the layout of Verizon Central Office for higher-speed internet for network growth connectivity to provide local and long distance by engineering CLEC (VZ, Cavalier, Sprint, and AT&T). Utilized multiplexers to convert low speeds to higher speeds by converting OC3 to OC12, OC12 to OC48, and DS1 to DS3. Managed DS0s from MDF and IDF for network implementation.

L’ OREAL USA (COSMAIR), Cranbury, New Jersey, Technical Service Administrator, 1999-2000. Performed hardware and software installations at desktop Level II, set up new workstations for new users, utilized ghost images to implement the company desktop standard, and backed up the server and users’ workstations' data before installation. Configured and troubleshooted Windows NT 4.0 and Windows 95 workstations for all LAN connectivity and created new NT accounts and user passwords according to L’Oréal standards.

EDUCATION

LIBERTY UNIVERSITY, Lynchburg, Virginia

Doctor of Education in Christian Leadership: Ministry Leadership

COLORADO TECHNICAL UNIVERSITY, Colorado Springs, Colorado

M.S., Computer Science, Concentration in Cybersecurity Engineering

DEVRY UNIVERSITY, North Brunswick, New Jersey

B.S., Telecommunications Management

PROFESSIONAL DEVELOPMENT

Diploma in Information Systems Programming, The Cittone Institute, Edison, New Jersey

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