Customer Service Entry-Level

Jimmy Mei 401-***-**** ***********@*****.*** Linkedin:

Objective

Certified cybersecurity professional with a Bachelor’s Degree in Business Management and Security+ certification. Experienced in applying key cybersecurity concepts, including the CIA Triad, Cyber Kill Chain, and social engineering tactics. Demonstrated skills in network security, vulnerability assessments, and teamwork through hands-on experience and academic projects. Strong background in customer service and problem-solving, with a focus on maintaining secure environments and providing excellent client support. Seeking an entry-level role in cybersecurity to apply technical skills and continue growing in the field.

Professional Experience

Kyuramen - Long Island City, NY January 2024 - August 2024 Server

● Engage with customers with excellent service and give a welcoming atmosphere.

● Upselling new products and promotions.

● Collectively work with others to ensure a clean atmosphere. Michael Fay State Farm Insurance Agency - Flushing, NY August 2023 - November 2023 Insurance Agent

● Provide personalized service to understand clients' insurance needs.

● Stay updated on insurance products and industry trends.

● Maintain accurate and organized client records.

Crazy Crab Restaurant - Providence, RI February 2022 - May 2023 Server

● Provides reliable and welcoming service to multiple patrons at once, ensuring customer satisfaction.

● Maintains a polished and organized environment for an optimal dining experience.

● Collaborates with fellow team members to ensure swift order completion and positive outcomes. Amazon Sort Center - Milford, MA October 2021 - January 2022 Warehouse Associate

● Handled warehouse inventory in a fast paced environment while ensuring packaging is not damaged.

● Kept accurate records of where inventory was sent to.

● Able to keep up with hundreds of packages coming down a conveyor belt. Chipotle Restaurant - Attleboro, MA August 2020 - August 2021 Crew Member

● Adapted to multiple roles depending on restaurant needs to ensure efficient service.

● Collaborated with management and leadership to identify gaps in service and opportunities for improvement.

● Thoroughly prepare the right amount of each item to make sure nothing is wasted. Banana Republic Factory Outlet - Wrentham, MA May 2019 - February 2020 Sales Associate

● Operated retail POS systems to ensure timely and accurate completion of transactions.

● Maintained product appeal by preserving a clean store.

● Working as a team to increase sales and to reach certain milestones. Education

Coursera September 2024 - TBD

IT Support Specialist

ST Nicks Alliance/ General Assembly October 2024 -December 2024 Data Analyst

ISC2 September 2024 - September 2024

Certified in Cybersecurity

Stony Brook University December 2023 - September 2024 Security+ Certification

Rhode Island College September 2019 - May 2023

Bachelor's Degree in Business Management

Projects

Choosing the Right Studio: Analyzing Anime Industry Trends and Studio Performance with Tableau The project analyzes anime studios using a MyAnimeList dataset, focusing on gender ratings, popularity, and studio performance. The scenario follows an imaginary character trying to turn his manga into an anime, with the goal of selecting the best studio for adaptation. Tableau visualizations were created to explore trends in viewer demographics, studio success, and the impact of the number of genres on anime scores. The project demonstrates skills in data cleaning, visualization, and extracting insights into the anime industry.

Strengthening Cybersecurity

The capstone project involved acting as a red team member to simulate a cyber attack using the Cyber Kill Chain framework. This process included reconnaissance, exploitation, and post-exploitation to identify vulnerabilities in an organization's defenses. Findings were used to provide recommendations for strengthening security and improving threat detection and response. The project demonstrates expertise in red teaming and applying the Cyber Kill Chain to enhance cybersecurity. Skills

● Risk Assessment and Management

● Incident Response

● Network Security Fundamentals

● Vulnerability Assessment and Penetration Testing

● Security Policies and Procedures Development

● Microsoft Excel

● Restaurant and Retail POS Systems

● Time Management

● Attention to Detail

● Teamwork

● Organization

● Sales

Contact this candidate