Customer Service Representative
Resume:
Organized and dependable candidate successful at managing multiple priorities with a
positive attitude. Willingness to take on added responsibilities to meet team goals. Work History
****-** -
Current
2022-09 -
2022-11
2021-05 -
2023-04
Customer service representative
Real life safaris Ltd, Kigali
• Applied critical thinking skills to analyze complex problems, providing well-reasoned solutions for improved outcomes.
• Enhanced internship experience by actively
participating in team projects and collaborating
with colleagues.
• Assisted in preparing reports and presentations
by compiling pertinent information from
various sources.
• Collaborated effectively with cross-functional
teams to achieve shared objectives for mutual
success within the organization.
• Exhibited a strong commitment to personal
growth and development by continuously
seeking opportunities for learning and skills
enhancement within the internship experience.
Academic Intern
Eagle view Tour Company, Musanze
• Utilized critical thinking to evaluate intricate issues and implement effective resolutions.
• Enhanced internship experience by actively participating in team projects and collaborating with colleagues.
• Assisted in preparing reports and presentations by compiling pertinent information from various sources.
• Collaborated effectively with cross-functional teams to achieve shared objectives for mutual success within the organization.
• Exhibited a strong commitment to personal growth and development by continuously seeking opportunities for learning and skills enhancement within the internship experience.
Marketing coordinator
Native Eco Tours Rwanda Ltd. Rwanda, Kigali
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.
• Planned and executed internal and external marketing events.
• Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
• Developed and executed marketing plans for trade shows and other events to increase brand awareness.
• Boosted brand awareness with target customer
demographics with social, print, and email campaigns. Eric
NIYIBIZI
Customer service
representative
Address
Kigali-Gasabo-Jabana -Rwanda
Phone
***************@*****.***
MS Office
Excellent
Teamwork and Collaboration
Excellent
Effective communication
Excellent
Problem solving skills
Excellent
Cultural Awareness
Excellent
Time management
English Excellent
French Good
Kiswahili Good
Kinyarwanda Excellent
Contact
Skills
Languages
Education
2021-09 -2024-11: Bachelor of Hospitality: Travel and Tourism Management University of Tourism, Technology and Business Studies - Kigali, Rwanda 201*-**-****-**: Modern Languages: Teaching Modern Languages TTC Zaza-Ngoma-Rwanda
Professional Courses
2023-Jan - 2024-Feb *Tourism and Hospitality training course* Certifications
2022-03 ICDL Profile Certificate
2024-11 Professional development skills
2024-12 General English certificate
Hobbies and Interests
I enjoy reading books related to economics, politics and conspiracy theories And social interest.
I admire watching basketball match, playing basketball and swimming. Referees:
Justin NSHIMIYIMANA (078*******),
Managing Director of Real life safaris Ltd
Samson MPORAMUKUNDA (078*******),
Managing Director of Native Eco Tours Rwanda Ltd
Eraste TUMAINI (078*******), Commercial
Director at Native Eco Tours Rwanda Ltd
Done at Kigali, 07th April 2025
Eric NIYIBIZI
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