Customer Service Representative

Sensitivity: Confidential

Roshanda Parrish

Warner Robins, GA 31088

*******.****@*****.*** - 478-***-****

WORK EXPERIENCE

Customer Service Representative

Geico

It was my goal to provide excellent customer service to all policyholders Warehouse Associate

Qualified Staffing Services - Macon, GA - November 2016 to March 2017 I was responsible for locating, picking, scanning and sorting incoming merchandise. I would also tag and prep merchandise for shipping, follow safety procedures and show up to work on time and perform my assignments according to my schedule.

Transporter

Palms Medical Transport - Warner Robins, GA - March 2015 to July 2016 Oversee scheduling for the day-to-day activities of client's transportation, I would evaluate operational records and made scheduling adjustments to maximize efficiency. I also loaded clients weighing up to 400 pounds onto van for transport ensuring complete safety at all times, while communicating with clients to determine reason for transport and destination, I also Inspect the vans for damage and safely transported clients around.

Pre K Teacher

Genesis Academy - April 2013 to March 2015

At Genesis It was my responsibility to Instruct children in health and personal habits including eating, resting and toilet habits. I managed a classroom of 15 children ages 4 to 5, while carefully supervising children in play area. I gave individualized instruction, encouraged curiosity, exploration and problem-solving with age- appropriate playtime activities. I clearly communicated to children in developmentally appropriate way, also using clear communication and professionalism to develop constructive relationships with families.

Assistant Pre-K Teacher

Landing Pad Academy - Warner Robins, GA - May 2010 to March 2013 At Landing Pad Academy I used read-aloud time and alphabet games to promote early literacy. I applied clear communication and professionalism to develop constructive relationships with families, maintained a safe, clean and constantly supervised play environment. Supported children's emotional and social development with one-on-one attention, I wrote newsletters and email to communicate monthly activity schedules to parents. I also enforced disciplinary limits to create a structured environment conducive to learning.

Early Education Teacher

Unique Tutoring - Warner Robins, GA - February 2009 to March 2010 Supported children's emotional and social development with one-on-one attention, I wrote newsletters and email to communicate monthly activities and schedules to parents, I enforced disciplinary limits to create a structured environment conducive to learning, I led 15 children on field trips to Science museums, Airforce Base and other activities, I maintained a neat environment by organizing toy bins and bookshelves and reported health concerns and posted health warnings in case of illness and gave individualized instructions and carefully supervised children in play area.

Your Name

2 Street Address, City, ST ZIP Code Phone Email

Sensitivity: Confidential

Restaurant Sales

Olive Gardens - Smyrna, GA - October 2006 to August 2008 Smyrna, Georgia

I promptly served all food courses and alcoholic beverages to guests, answered questions about menu selections and made recommendations when requested. I suggested additional items to customers to increase restaurant sales, while effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. I would regularly check on guests to ensure satisfaction with each food course and beverages.

Proofing Operator

BB&T Bank - Macon, GA - April 2005 to October 2006 I achieved proper compliance and accurate executive level reporting, balancing customer’s account for daily accuracy, key information at a steady pace with low mistakes or accuracy control. I would breakdown account information by debits and credit while balancing numbers to create an even flow in the account history.

Customer Service Representative

Accent Marketing - Auburndale, FL - July 2002 to March 2005 I would collect customer feedback and made process changes to exceed customer satisfaction goals, provided accurate and appropriate information in response to customer inquiries, I demonstrated mastery of customer service call script within specified time, ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. I built customer loyalty by placing follow-up calls for customers who reported product issues, developed process improvements to enhance efficiency and effectiveness of inter- department call center operations. I also properly directed inbound calls in phone queues to improve call flow. frames. I maintained up-to-date records at all times, and addressed customer service inquiries in a timely and accurate fashion.

EDUCATION

Associate of Science in Technical Management

Central Georgia Technical College - Warner Robins, GA 2017

Associate of Science in Early Childhood Learning

Central Georgia Technical College - Warner Robins, GA 2014

Associate of Science in Business Management

Central Georgia Technical College - Warner Robins, GA 2016

Certificate in Early Childhood Education

Central Georgia Technical College - Warner Robins, GA 2015

Certificate in Human Resource Management

Central Georgia Technical College - Warner Robins, GA 2017

Certificate in Leadership Management

Central Georgia Technical College - Warner Robins, GA Your Name

3 Street Address, City, ST ZIP Code Phone Email

Sensitivity: Confidential

2017

High School Diploma in Early Childhood Education

Middle Georgia Technical College - Warner Robins, GA

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