Customer Service Team Leader
Resume:
Solandra Goreses
Personal details
Solandra Goreses
*******.********@*****.***
4140
September 20, 1988
Female
Namibian
Skills
Excel
PowerPoint
excellent communication skills
passion
problem solver
highly motivated
effective team player
Languages
Afrikaans
English
Profile
Profile
PERSONAL STATEMENT
I am a highly motivated Senior Relationship Officer with over 10 years of experience in the micro finance and banking environment. I enjoy challenges and consistently achieve high standards in customer satisfaction, getting agreements in place, facilitating skills and excellent communication skills. With the mentioned abilities I can reach ultimate results for a company, and I'm an effective team player.
It is my passion to assist team members with technical challenges on a daily basis, I like challenges and I am also a problem solver, and encourages the team I work with to rather find solutions. I believe in creating leaders and not followers, for with leaders huge success can be attained.
Education
Jun 2007
Namibian University of Science and Technology
Sep 2002 - Jun 2006
Windhoek Technical High School Windhoek
Employment
Supervisor - Consolidations Aug 2020 - Aug 2023
Letshego Financial Services (Pty) Ltd, Windhoek
Accomplishments
* Do short-term planning, ensure compliance to policies and procedures and monitor levels of productivity and sale.
* Provide sales team with technical support.
* Ensure customers receive set standard service.
* Liaise with Call Centre Department to address telephone sales.
* Ensure all staff are train to departmental related need and service delivery.
* Assist with UAT training.
* Identify opportunities and process improvement initiatives.
* Ensure and motivate subordinates to be positive and achieve daily & monthly targets.
* Comply with company policies and procedures
Senior Relationship Officer Sep 2014 - Jul 2020
Letshego Financial Services (Pty) Ltd, Windhoek
Accomplishments
* Delivering a high standard of customer service
* Responsible for achieving sales targets Singing
* Ensure and motivate subordinates to be positive and achieve daily & monthly targets.
* Comply with company policies and procedures
* Motivate and develop staff
Hobbies
Traveling
Reading
Dancing
Consolidation Officer Aug 2013 - Aug 2014
Letshego Financial Services (Pty) Ltd
Accomplishments
* To inspire and develop clients to take loan for need and not for wants.
* Combine loans to reduce instalments to increase take home or reduce loan period.
* Increase sales by delivering the above.
Front Office Sales Consultant Sep 2012 - Jul 2013
Letshego Financial Services (Pty) Ltd, Windhoek
Accomplishments
* Capture clients information/update
* Did Avril Payment Solution reservation to secure repayment
* Client service
* Captured postal applications and capture for outbound Agents
* Respond to clients queries and Customer care
Debtors Agent Aug 2010 - Aug 2012
Letshego Financial Services (Pty) Ltd, Windhoek
Accomplishments
* Do debt collection and follow-up on arrears
* Q-ADD accounts * Suspense accounts in arrears
* Recommendations for handovers * Update of records with regard to changes
* Investigate reasons for arrears in system
* Advise Superior of journal posting requirements
* Contact clients in arrears to determine causes of arrear
* Make arrangements for fund recovery
* Ensure written agreements are in place
* Check pending list daily and follow up arrangements * Time management Mailroom Clerk Present
Nedbank Namibia, Windhoek
Contract
* Sorting of mail
* Sending and receiving parcels as per couriers
* Bulk Posting (Registered Mail)
* Handling queries about incoming and outgoing mail Certificates
Professional Certificate in The
Macroeconomic Environment
May 2024
Advanced Professional Certificate in
Economic Theory And Policy
Jun 2024
Courses
Customer Care for the Modern Company
Certificate
Customer Care for the Modern Company
Certificate
The Ultimate Banking Experience
ICOPE Leadership Development Program
Agile Leadership: Introduction to Change
Create Customer Support Date with Google
Sheet
References
Mrs. Meriam Bock
Letshego Bank Namibia, Windhoek
Ms. Shelly Uiras
Postfin, Windhoek
Contact this candidate