Customer Service Quality Assurance

Education

University of State of New York ****

GED

Professional experience

Amazon 10/2020- Present

Warehouse Amazonian New York, NY

Responsible for Customer Shopping Experience

Responsible for Quality Assurance

Responsible for reaching out to customers to recommendation better products

Customer Service

Labeling and Shipping of warehouse Items

Prepping for Delivery

Self Employed 09/2014-9/2020

Caretaker New York, NY

Planned and cooked meals according to family's personal preferences while keeping nutritional value.

Dusted and mopped floors and washed down bathrooms.

Washed dishes and flatware and organized family belongings appropriately.

Created shopping lists and purchased groceries and other household items.

Maintained budgets by developing and overseeing expenditure.

Paid house bills and kept record of credit payments.

York Home Care Access A Ride 08/2008-8/2014

Dispatcher New York, NY

Responsible for scheduling Paratransit Rides

Scheduling Pick ups and Drop offs and requesting Car Service for clients

Responsible for the Mapping of Paratransit Routes

Responsible for a high Call volume of 200-300 calls per day

Customer Service

Excellent Communication Skills

Data Entry

Responsible for all client’s needs were met, including correct vehicle and accommodations

Personal Touch Home Care 01/2004-07/2008

Home Health Aide New York, NY

Recorded and noted clients' condition and progress.

Checked patient's pulse rate, temperature, and respiration rate.

Administered medications.

Transported patient to doctors' office or hospital via taxi service or on foot.

Prepared nutritionally balanced snacks.

Acted as liaison between patient and family member.

Performed home management tasks including housekeeping. laundry, shopping and errands.

Skills & Interests

Clerical and Administrative Skills in providing quality services customer Service

Microsoft Office Skills

6 Years’ Experience of Call Center

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