Project Management Agile Transformation

Charles (Chuck) Kroll

**** ******** *** ******, *******, TX 77084

Phone: 210-***-**** E-Mail: *******.*.*****@*****.***

https://www.linkedin.com/in/chuckkroll/

Senior Agile Transformation Lead / SAFe Program Consultant

A seasoned IT and Operations leader adept at implementing Agile, Scrum, and Kanban principles across various industries. Significant experience in leading full-stack Agile/Scrum/Kanban/SAFe teaching, training, and coaching from the Team-level to the C-Suite to deliver effective results against the most complex business and technology initiatives. I have over 25 years of experience across Organizational Development, Project Management, Change Management, Process Improvement, Training & Coaching, Resource Management, Cross-Functional Coordination, OKRs and KPIs, and Value Stream Mapping. Offering focused enterprise-level training at large organizations such as General Motors, US Air Force, Lockheed-Martin, Parsons, 7-Eleven, and Fidelity Investments, and providing team-level coaching at other engagements. I am a certified professional with robust and effective communication skills, proficient at fostering "agile" ways of thinking, transforming mindsets, and organizational culture to promote efficiency and drive out wastes.

~ Designed the Fidelity Investments Agile Transformation, provided training and coaching for multiple teams in multiple Business Units ~ Conducted focused Enterprise-level coaching and mentoring at the Ally Auto Finance, Lockheed-Martin, Parsons, 7-Eleven, and Fidelity Investments, and Team-level coaching at other engagements ~ Taught, trained and coached over 23 Delivery Teams at 7-Eleven to make the disciplined transition from Waterfall to Agile utilizing either Scrum or Kanban in various divisions ~

Skill Areas: Establishing High-Performing Teams w Organizational Development w Project Management w Change Management w Leadership w Process Improvement w Training & Coaching w Resource Management w Cross-Functional Coordination w Value Stream Mapping w Aligning HR to Agile methods w Effective Communication skills w Strategic Operations & Planning w Analytical Skills w Strong Interpersonal Skills w Establishing OKRs and PKIs Focused on Meaningful Metrics and how to use them properly

PROFESSIONAL EXPERIENCE

Securitas Private Security - (Sep 2023 to Present)

Security Professional

Provide security patrols and operational consulting at the Costco-Depot

Provide security support for day-to-day operations at the Costco Distribution Depot in Brookshire, TX.

Provide security visibility and patrols for the Chevron Parking Facility in downtown Houston, TX.

Department of Justice/Executive Office of Immigration Review - (Oct 2022 to Oct 2023)

Senior Agile Transformation Coach

DoJ/EOIR provides IT support for the timely adjudication of Immigration Applications

Conducted Discovery Interviews to determine where DoJ was in their Agile Transformation along with what worked and what didn’t work.

Conducted initial Agile Team Agility Assessments to establish a baseline for the Teams and Enterprise.

Designed a Roadmap for the Agile Transformation based on the DI and AMA findings including Agile Objectives, Guiding Principles, Agile Knowledge Summary, and SAFe Courses.

Consumers Energy – Jackson, MI (Aug 2022 to Apr 2023)

Senior Agile Transformation Coach

Consumers Energy provides Energy Services (both electric and gas) to Southern Michigan.

Successfully brought a high-profile and very RED $5M waterfall project under control and to implementation and completion.

Wells Fargo – Charlotte, NC (Mar 2021 to Jun 2022)

Senior Agile Transformation Coach

Wells Fargo Commercial Banking provides financial solutions to private, family-owned and certain public companies.

Facilitated the Agile Transformation at Wells Fargo Commercial Banking Unit. Following a thorough assessment of Wells Fargo’s current development efforts and project management approaches, utilized a context- and progress-based approach to develop customized training materials.

CableOne – Phoenix, AZ (Oct 2020 to Feb2021)

Senior Agile Transformation Coach

Cable One provides cable and internet service to the consumer and business customer.

Facilitated the Agile Transformation at Cable One Business Intelligence Unit. Following a thorough assessment of CableOne’s current Business Intelligence development procedures and project management approaches, utilized a context- and progress-based approach to develop customized training materials.

Improved Predictability from 158% (over committed at 48.5 Story Points) to 105% at 119 Story Points facilitating increased velocity and more accurate planning.

Reduced Lead Time from 47 days to 15 days and Cycle Time from 50 days to 3 days.

Ally Advantage - Troy, MI (Oct 2019 to April 2020)

Senior Agile Transformation Coach

Ally Advantage provides auto inventory financing for both the dealer inventory and the individual consumer.

Facilitated a successful Agile Transformation at Ally Auto Advantage after two failed attempts by other vendors who used a prescriptive, directive, and scripted approach. Following a thorough assessment of Ally’s current systems development processes and procedures and project management approaches, I developed and implemented a context- and progress-based approach to develop customized training materials.

Collaborated with Senior Executives to define, document, and socialize OKRs at the Enterprise level and worked with lower levels to develop Action Plans to meet those OKRs and identify Meaningful Metrics.

Lockheed-Martin - Fort Worth, TX (April 2019 to Sept 2019)

Senior Agile Transformation Coach/SAFe Transformation Architect

Lockheed Martin Corporation is an aerospace, defense, arms, security, and advanced technologies company with worldwide interests.

Taught, trained, and coached Teams in SAFe practices, ARTs (Agile Release Trains), certified SAFe Scrum Masters, SAFe Product Owners, and SAFe Release Train Engineers.

Implemented sustainable tracking methods to include not just the participants of the sessions, but also those who had taken and passed the corresponding SAFe certification exams.

Created a metrics focused training associated with each level of reporting to distinguish what the Team and Scrum Master use versus what the Manager needs to ensure the Managers do not abuse or weaponize the metrics. Effectively reduced the Labor versus Management conflict.

7-Eleven Store Support Center - Irving, TX (Feb 2018 to Dec 2018)

Senior Agile Transformation Coach

The 7-Eleven Store Support Center provides IT support for the Corporate and Franchisee-Owned Convenience Stores.

Successfully taught, trained, and coached 25+ Teams of varying sizes and compositions to the required level of Agile/Scrum/Kanban transformation.

Created a customized 7-Eleven Scrum Solution Delivery Guide (371 pages). To cover the autonomy of each Team, mind-mapped the content and outline of the Guide and drafted the full content with several iterations and reviews.

Created a set of customized Dashboards for reporting the individual Teams’ progress and improvements.

Invited to be the keynote speaker at the 28th Annual DFW-ASEE Symposium on Software Engineering Process Improvement.

AXA Equitable Insurance - Jersey City, NJ, Syracuse, NY, and Charlotte, NC (Nov 2016 to Feb 2018)

Senior Agile Transformation Coach

AXA Equitable Insurance offers term, universal, and whole life insurance and investment management services.

Administered the streamlined (from 75+ questions to a 12-dimension assessment conducted in less than 1 hour) Agile Maturity Assessments for each Team's baseline and quarterly follow-up AMA to identify areas for improvement and track progress.

Successfully trained the middle managers on Agile, the benefits of Agile, How's and Why's of Agile, and how to get teams hyper-productive without abandoning the SDLC and CMMI investments AXA has made.

Worked with the existing PMO to meld the SDLC Governance Artifacts into the SAFe Scrum framework and establish the Agile Guild within the existing PMO in the highly regulated insurance and investment marketplace.

Managed and maintained two internal blog sites: Agile Tip of the Day and Agile Thought Leadership posts widely read by the AXA Agile User community.

In addition to successfully refining the Agile Onboarding Suitability and Readiness Assessment for teams wanting to transition into the Agile space, served as a User Administrator for TFS then VSTS ALM tool.

Authored and published, “The Agile Evolution, It’s More than a Process” in the April-June 2018 issue of Workforce Solutions Review.

Fidelity Investments - Westlake, TX (Nov 2012 to Aug 2016)

Agile Coach/Trainer-Enterprise Infrastructure Business Unit Transformation

Fidelity Investments Inc. is an American multinational financial services corporation based in Boston, Massachusetts.

Working with the APMaaS team, we transitioned to the Kanban framework and quickly improved their ticket Throughput from 50 tickets per week to 289 cards per week with no increase in hours or headcount. Facilitated this 6-fold increase by identifying and eliminating wastes at two bottlenecks.

Trained three RTEs and established three ARTs using SAFe.

Consequently, was assigned to serve as the JIRA (by Atlassian) User Administrator.

PRIOR EMPLOYMENT DETAILS

Rackspace Hosting June 2012 to Sept 2012

Agile Coach/Mentor

General Motors Sept 2011 to May 2012

Agile Coach/Mentor

Texas Higher Education Coordinating Board (THECB) Aug 2011 to Sept 2011

Agile Coach/Mentor

US Department Of Veteran Affairs April 2010 to March 2011

Senior Program Director/Agile Coach/Mentor

Science Applications International Corporation,

Robins Air Force Base, Warner Robins, Ga

Pfizer Pharmaceuticals, Groton, CT

US Air Force Safety Center, Albuquerque, NM Nov 2003 to April 2010

Agile Coach/Mentor

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Masters Certificate in Project Management

The George Washington University 1999

Bachelor of Science in Business; Finance Major

Utah State University

Advanced Certification:

Certified Scrum Master (CSM) Through Scrum Alliance, CSM#000007771

Certified Scrum Product Owner (CSPO) Through Scrum Alliance, CSPO #000007771

Certified Scrum Professional (CSP) Through Scrum Alliance, CSP #000007771

Certified Scrum Coach (CSC) Through Scrum Alliance, CSC #000007771

Scaled Agile Framework Product Consultant (Safe SPC3, SPC4, And SPC5)

Certification Facilitator For SA, SP, SSM, SASM, POPM, And RTE

ICAgile Certified Professional – Agility In The Enterprise (ICP-ENT)

ICAgile Certified Professional – Coaching Agile Transformations (ICP-CAT)

ICAgile Certified Expert -- Enterprise Agile Coaching (ICE-EAC)

Agility Health Facilitator (AHF) Certification Through Agile Transformations, AFH #00003

Member, Project Management Institute, ID 117607, Since 11AUG1999

Certified Project Management Professional (PMP) Through PMI, PMP# 41595

Agile Certified Professional (PMI-ACP) Through PMI

ITIL V3 Foundation Certification

Affiliations:

Scaled Agile

Scrum Alliance

Agile Alliance

DFW Agile CoP Meetup

DFW Scrum Meetup

Dallas ALN (Agile Leadership Network)

DFW Agile Coaching Network

Agile-DevOps: DFW Chapter

Northern Texas Scaled Agile Framework (SAFe) Meetup

Scaling Agile Dallas, TX Meetup

Patriot Guard Riders of North Texas

Patriot Guard Riders of Southeast Texas

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