Lead Office Services Assistant
Resume:
SIBONGILE
GALELA
***************@*****.***
**** ******** ******, *******, ****,
Johannesburg, 1426, South Africa
ABOUT ME
As a passionate and motivated individual, I bring unwavering commitment to learning and adaptability. Eager to contribute my enthusiasm and dedication to your team, I am excited about leveraging my strengths to add value. My focus is on collaborating effectively within your esteemed organization, fostering mutual growth and success. EDUCATION
MATRIC
BRACKEN HIGH SCHOOL ALBERTON
2 0 0 4
NATIONAL DIPLOMA-LABOUR RELATIONS TECHNOLOGY
VAAL UNIVERSITY OF TECHNOLOGY
2 0 0 9
Incomplete 3rd year
SKILLS
MS Office Freshdesk
SAI 63 Google Suite
Slack Notion
AVEVA Hotdesk
Housecall Pro Hubspot
L ANGUAGE
English
PERSONAL DETAILS
Date of birth
23 Oct 1985
Nationality
South African
COURSES
TELEPHONE ETIQUITTE
J AN 2 0 1 1
BUSINESS ADMINISTRATION
J AN 2 0 1 6
EXCEL BASIC
J AN 2 0 1 7
WORK EXPERIENCE
ASSURANCE INTERN (HEALTH&SAFETY ADMIN)
WORLEY RSA (PTY) LTD JOHANNESBURG
DEC 2 0 2 2 - SEP 2 0 2 4
Conducted comprehensive quarterly office inspections to ensure safety compliance and risk mitigation.
Actively participated as a member of the HSE Committee, contributing to health and safety initiatives.
Developed and prepared training programs for the office emergency response team, enhancing readiness and safety awareness.
Managed procurement and requisitions for Assurance services using the ERM system
(AVEVA), optimizing resource allocation.
Compiled detailed monthly HSE reports for the Assurance Senior Manager, facilitating informed decision-making.
Extracted and analyzed various reports from the Assurance System (SAI360) to support operational efficiency and compliance.
Delivered effective training to site managers and employees on the Assurance System
(SAI360), promoting best practices.
Accurately entered monthly GBS hours for various projects into the Assurance System
(SAI360), ensuring precise tracking.
Compiled and submitted annual Code of Conduct completion reports for SSA (South Africa, Nigeria & Mozambique) to the Assurance Senior Manager, ensuring regulatory adherence.
Ordered and managed inventory of stationery, PPE, and office consumables for the Assurance Department, supporting operational needs.
Executed quarterly office inspections to enhance safety standards.
Drove HSE initiatives as a key committee member, boosting compliance.
Developed and delivered training for emergency response teams, ensuring readiness.
Streamlined procurement processes for Assurance services, enhancing efficiency. LEAD OFFICE SERVICES ASSISTANT
WORLEY RSA (PTY) LTD THOKOZA
AUG 2 0 1 7 - NOV 2 0 2 2
Coordinated and supervised all reception and switchboard services, ensuring seamless operations and client satisfaction.
Led a high-performing team of 4 receptionists/switchboard operators to deliver exceptional service.
Created access cards for new employees, streamlining onboarding processes.
Responded to and resolved all client queries promptly, enhancing customer experience.
Assisted Facilities Manager with administrative tasks, supporting efficient facility operations.
Coordinated private functions, providing flawless event support.
Supervised drivers in managing delivery and collection requests, optimizing logistics.
Documented minutes in department meetings, contributing to effective communication.
Developed and implemented policies and procedures for reception services, ensuring consistency and quality.
MEETING ROOM&SOFT SERVICES SUPERVISOR/AV ASSISTANT DIPALOPALO FM SOLUTIONS PRETORIA
MAY 2 0 1 6 - JUL 2 0 1 7
Managed high-quality, customer-focused Executive and meeting room services, ensuring exceptional support for over 30 state-of-the-art rooms.
Delivered exceptional support for 30+ state-of-the-art meeting rooms
Coordinated seamless room setup and quick resolution of issues
Managed audiovisual needs and ensured optimal room suitability
Maintained high standards with regular checks for a flawless experience RECEPTIONIST
SERVEST JOHANNESBURG
MAY 2 0 1 5 - APR 2 0 1 6
Efficiently managed reception and switchboard operations to ensure seamless communication.
Prepared invoices for prompt payment processing, enhancing financial accuracy.
Coordinated the collection of courier goods, ensuring timely delivery for staff.
Set up boardroom technology, including VCR and audio equipment, for productive meetings.
Organized and prioritized incoming mail for staff members, optimizing workflow.
Provided comprehensive facilities administration support to enhance office efficiency.
Managed reception and switchboard, enhancing communication flow.
Prepared and dispatched invoices, improving payment processing efficiency.
Coordinated courier services, ensuring timely delivery for staff needs.
Set up boardrooms with audio-visual equipment for seamless meetings. RECEPTIONIST
STANDARD CHARTERED BANK
MAY 2 0 1 4 - APR 2 0 1 5
Operating reception& switchboard, Preparing Invoices for payment, Booking collection of courier goods for staff, Arranging refreshments for guests, General admin duties SWITCHBOARD OPERATOR/RECEPTIONIST
ELLERINE HOLDINGS LTD JOHANNESBURG
MAY 2 0 1 0 - JUN 2 0 1 3
Operated the switchboard efficiently, serving as the first point of contact for customer inquiries and enhancing client relations.
Welcomed clients and stakeholders, ensuring a professional and inviting atmosphere.
Delivered exceptional customer service, addressing issues promptly and effectively.
Maintained a clean and organized reception area, reflecting the company's commitment to professionalism.
Managed a comprehensive range of telephone directories, ensuring quick access to essential information.
Managed switchboard operations, enhancing communication efficiency.
First point of contact for client queries, fostering positive relationships.
Provided exceptional customer service, resulting in high satisfaction rates.
Maintained organized reception area and directories for optimal workflow. PROPERTY FINANCE
STANDARD BANK PROPERTIES JOHANNESBURG
MAR 2 0 0 9 - MAY 2 0 1 0
Efficiently managed the switchboard and reception area for optimal engagement.
Skillfully coordinated meetings and facilitated video and telephone conferencing.
Generated and submitted comprehensive monthly activity reports to department managers.
Resolved telephone complaints with professionalism and promptness.
Prepared and processed all invoices for timely payment.
Oversaw inventory management by ordering vending machine stock and logging related complaints.
Managed switchboard, enhancing communication efficiency across departments.
Coordinated meetings and conferences, streamlining collaboration efforts.
Compiled and submitted monthly activity reports, driving informed decision-making.
Handled invoicing and vending supply orders, ensuring smooth operations. REFERENCE
DARREN SAMUEL
Worley RSA (PTY) Ltd
******.******@******.***
L I NK
LinkedIn:
www.linkedin.com/in/sibongile
-galela-3a199971
DRIVING L I CENSE
Driving license category
Yes
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