Performance Management Employee Onboarding

CAROLL.ESSER

Mohrsville,PA********.***.***************@*******.***

OBJECTIVE:TOOBTAINAPOSITIONWHEREICANEFFECTIVELYCONTRIBUTEMYSKILLSANDEXPERIENCE WHILEREDEVELOOPINGMYCAREER

PROFFESIONALSUMMARY EXPERIENCEDANDDEDICATEDHUMANRESOURCESPROFESSIONALWITH OVER8YEARSOFEXPERTISEINTALENTACQUISITION,EMPLOYEERELATIONS,PERFORMANCE MANAGEMENT,ANDORGANIZATIONALDEVELOPMENT.PROVENABILITYTOMANAGEHROPERATIONS, IMPROVEEMPLOYEESATISFACTION,ANDCREATEEFFECTIVESTRATEGIESFORWORKFORCEOPTIMIZATION. SKILLEDINCONFLICTRESOLUTION,TRAINING,COMPLIANCE,ANDUSINGHRISTOSTREAMLINE PROCESSES.COMMITTEDTOFOSTERINGAPOSITIVEWORKPLACECULTUREANDSUPPORTING ORGANIZATIONALGOALS.

EDUCATION

GRADUATEOFGOVERNORMIFFLINHIGHSCHOOL1987;

GRADUATEOFMILLERMOTTECOLLEGE2024WITHANASSOCIATESDEGREEINBUSINESS ADMINISTRATION/PROJECTMANAGEMENT

KEYSKILLS:

TALENTACQUISITION&RECRUITMENT;EMPLOYEERELATIONS&ENGAGEMENT;TRAINING& DEVELOPMENT;PERFORMANCEMANAGEMENT;HRPOLICIES&COMPLIANCE;COMPENSATION& BENEFITSADMINISTRATION;ORGANIZATIONALDEVELOPMENT;CONFLICTRESOLUTION;EMPLOYEE ONBOARDING&RETENTION

WORKHISTORY

2022-TOCURRENT MANAGER/SURGICALSCHEDULINGCOORDINATOR-KEYSTONEUROLOGY MANAGESURGEONSOFFICEANDOPERATINGROOMSCHEDULE’ RESOLVEDSCHEDULINGCONFLICTSTO MAINTAINHIGH-QUALITYPATIENTSERVICES.PLANNING,SCHEDULING,ANDCOORDINATIONOFOUTPATIENT PROCEDURES;HANDLEFMLAPAPERWORKPROCESSINGANDPAYMENTCOLLECTION.ARRANGED PRE-OPERATIVEANDPOST-OPERATIVEAPPOINTMENTSFORSURGICALPATIENTS.EDUCATEDPATIENTS ABOUTSURGERIESANDPROVIDEDTREATMENTPLANDOCUMENTATION.COORDINATEDWITHFACILITIESTO SETUPSURGERIES.

2015TO2018OFFICEMANAGER/COORDINATOR-HRREP-IRONVALLEYREALESTATE COMMUNICATEWITHHOMEOWNERS;BUILDERS;MANAGED/TRACKEDCLIENTORDERS;SUPERVISE INSTALLATIONTOENSUREQUALITY;ADDRESSCLIENTSCONCERNS/COMPLAINTS;PROCESSALLINCOMING FILES,ASSISTAGENTSWHENNEEDED,HANDLEALLSCHEDULINGOFCLOSINGS,RECONCILEAP/AR, HANDINGDAILYDEPOSIT,PROCESSEDALLCHECKFORAGENTUPONCOMPLETIONOFSETTLEMENT; ASSISTEDWITHPAYROLLFORALLEMPLOYEES;COORDINATEINTERVIEWSINPERSONANDVIATEAMS; CREATEANDUPDATEJOBSONINDEEDANDALLOTHERPLATFORMS;WORKWITHUPPERMANAGEMENTTO CREATEDOCUMENTATIONANDONBOARDINGFORNEWEMPLOYEES

2014TO 2015 ADMINISTRATIVEASSISTANT-STEELCITYREALESTATE–BETHLEHEMPA TOJENNIFER,OWNER,MAKESUREALLFILESWEREINORDER;HANDLEDALLSETTLEMENTS,ASSISTEDIN HOUSEWITHLISTINGS,ISSUESANDSETTLEMENT.ASSISTEDINBENEFITADMINISTRATION;PROCESSED PAYROLLFORHOURLYEMPLOYEESHELPEDDESIGNONBOARDINGPROCESSINGOFNEWEMPLOYEESAND AGENTS.HANDLEDALLBANKDEPOSITSASWELLASAGENTSCHECKSUPONSETTLEMENTS,WORKEDCLOSELY WITHINHOUSETITLECOMPANYASWELLASINHOUSEPROPERTYMANAGEMENTCOMPANY. 2012TO2014SURGICALCOORDINATOR-CAMPANELLAANDASSOCIATESEYECARE–READINGPA SCHEDULEPATIENTFORUPCOMINGCATSURGERYANDFOLLOW-UPAPPOINTMENTS,TAKEPAYMENTSON ACCOUNT,VERIFYINSURANCES,OBTAINREFERRALS,OBTAININGRECORDSFORTHESPECIALISTFROM SURROUNDINGHOSPITALSANDDOCTORS,OBTAININGRECORDSTHROUGHEPIC,ANSWERINGPHONES, GENERALFILING.COORDINATEDWITHFACILITIESTOSETUPSURGERIES.ARRANGEDPRE-OPERATIVEAND POST-OPERATIVEAPPOINTMENTSFORSURGICALPATIENTS.EXPERTLYMANAGEDPLANNING,SCHEDULING, ANDCOORDINATIONOFOUTPATIENTPROCEDURES..OBTAINEDPRE-AUTHORIZATIONSAND PRE-CERTIFICATIONSAHEADOFSCHEDULEDSURGERIES.

01-2009TO01-2012PATIENTACCESSADMINISTRATORASST/EPHRATACOMMUNITYHOPSITAL PAYROLL,FMLAPAPERWORKPROCESSING,COLLECTIONOFPAYMENTSFROMPATIENTSSCHEDULING PATIENTSFORUPCOMINGSURGERIESANDPROCEDURES,MEDICTECHABSENTEEISMTRACKING, SCHEDULING,FILINGOFCONFIDENTIALINFORMATION,ATTENDINGMEETINGS,TAKINGNOTESAND DISTRIBUTINGAPPROPRIATELY,SETTINGUPAPPOINTMENTS,INTERVIEWS,LISTINGNEWPOSITIONS, PROCESSINGPAPERWORKFORTRANSFERS

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