Customer Service Representative
Resume:
PROFESSIONAL SUMMARY SKILLS
Persuasive, self-motivated leadership professional with
expertise on expanding network connections. Skilled at introducing products, educating clients, and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining
relationships with diverse range of stakeholders in dynamic, fast-paced settings.
• Troubleshooting/problem-solving
skills.
• Adaptability
• Teamwork skills/Interpersonal skills
• Customer Inquiries
• Service Team Support
• Hardware Replacement
• Computer System Diagnostics
Software
• Sales Presentation
• Microsoft Windows and Office
Work History
EDUCATION
West View Savings Bank - Customer Service Representative Franklin Park, PA • 08/2023 – 03/2024
• Managed incoming calls and customer service inquiries.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail
deposits. Sell cashier's checks, traveler's checks, and series e-bonds.
Northern Virginia Community College
Annandale, VA • 05/2019
Associate of Applied Science
First National Bank -Customer Service Representative Cranberry, PA • 04/2021 - 01/2023
• Managed incoming calls and customer service inquiries.
• Generated sale leads that developed into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
• Sell cashier's checks, traveler's checks, and series e-bonds. Mobile Export T-Mobile
Pittsburgh, PA•04 2020- 04 2021.
• Android and iPhone mobile expert.
• Provided technical service and helped provide mobile telecommunications service.
• Greet customers, answer inquiries, handle customer service issues, make suggestions, deter theft, and organize store supplies.
Enas Hamdallah
E:****************@*****.***
P: 412-***-****
A: Pittsburgh, PA 15237
Nissan Of Springfield - BUSINESS DEVELOPMENT ASSOCIATE Springfield, VA • 08/2019 - 03/2020
• Improved marketing plans and sales strategies
processes to maximize business development
• Scheduled meetings with clients and partners and provided updates or meeting change
• Stayed current on company products and services to provide top-notch expertise to customers
• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
• Measure and assess customer and employee satisfaction Help Desk Northern Virginia Community College
Annandale, VA June 2017- August 2019.
• Answering phone calls
• Respond to emails
• Create Tickets (helping with problems accessing accounts/ computers)
• Receptionist-like environment
• Help Document & and research technical issues.
• Worked with Microsoft Office
• Responded to emails and personal requests for technical help from students/professors.
• Multi-task; work with students and faculty on achieving academic success.
• Coordinate and organize appointments and meetings in a fast-paced office environment.
• Type documents, reports, and e-mails.
• Wrote tickets for technical issues.
• Help IT students with homework and assignments.
REFERENCES:
West View Savings Bank:
2566 Brandt School Rd, Wexford, PA 15090
Jamie
First National Bank:
Beth Collets
20100 Route 19, Cranberry Township, PA 16066
T-Mobile:
Alex Alakarhi (Manager)
3623 California Ave Pittsburgh PA 15212
Rocking Nissan of Springfield:
Noor (Manager)
6570 Amherst Ave, Springfield, VA 22150
Northern Virginia Community College “Annandale campus”: Isha Haider (Supervisor)
8333 Little River Turnpike, Annandale, VA 22003
*******@****.***
LANGUAGES
Arabic
Native or
Bilingual
English
Native or Bilingual
Contact this candidate