Quality Control A Team

Sara FIRAS

● E-mail: Sarafiras***@gmail.com - Telephone number: +212-***-**-**-**

● Address: Casablanca, Morocco

PROFILE

- Throughout my training and professional career, I've had the opportunity to acquire solid knowledge coupled with personal qualities and parallel skills. This knowledge convinces me that I have the ideal profile to bring added value to your company.

- Rigorous, dynamic and equally at ease working independently or as part of a team, I'm convinced that a future collaboration with your company will be mutually beneficial. BUSINESS SKILLS

● Language: French, English, Arabic.

● IT: Microsoft office, ALTEA, Step7 Siemens.

● Class 5 driving license.

● Provide quality service to customers while meeting their needs and solving their problems.

● Oral communication: Excellent oral communication skills to interact effectively with customers, colleagues and superiors.

● Problem solving: Ability to quickly identify customer problems and find appropriate solutions.

● Time management: Ability to manage time effectively to handle a large number of calls or tasks in a fast-paced environment.

● Product/service knowledge: In-depth understanding of the products or services offered by the company to provide customers with accurate information.

● Adaptability: Ability to adapt to different types of customers and requests, and to evolve in a constantly changing environment.

● Active listening: Practice active listening to fully understand customers' needs and reassure them.

● keeping calm and maintaining a high level of professionalism even in stressful situations.

● Follow procedures: Follow company procedures and policies to ensure consistent service delivery.

● Computer skills: Use of computer systems to enter, update and track customer information.

● Quality control: Experience in quality control to ensure that services meet company standards.

● Teamwork: Ability to collaborate with other team members to achieve company objectives. PROFESSIONAL EXPERIENCE

Position held: Outsourcing Controller - Catering Quality ControllerNov.2019-Present Atlas Multiservices, subsidiary of Royal Air Maroc, Morocco.

● Implementation of the HACCP system

● Creation of non-conformity sheets for the relevant department and follow-up on the implementation of corrective measures

● Monitoring of line cooling parameters and verification of conformity of finished and semi-finished products

● Compliance with industrial policy established by management during production

● Supervision of production rates and management of process improvement initiatives

● Ensuring product quality by checking compliance with specified standards

● Participation in problem-solving related to food safety, hygiene and quality

● Checking materials and carts delivered on board

● Quality supervision of outsourced catering services.

● Implementation and monitoring of quality standards for service providers.

● Regular audits to ensure compliance with food safety requirements.

● Management of inspection reports and performance data.

● Staff training on quality standards and procedures.

● Collaboration with suppliers to solve quality problems.

● Contribute to the continuous improvement of outsourcing processes. Position held: Teleconsultant April.2019-May.2019

Teleconcept SARLAU, Morocco.

● Provision of telephone assistance and advice to customers.

● Responding to customer inquiries and resolving problems.

● Use of computer systems to access customer information.

● Follow-up of scripts and customer service procedures.

● Professional handling of incoming and outgoing calls.

● Collection and recording of customer data.

Internship as an operator June.2018-August.2018

Hiolle Industries, Morocco.

● Electrical harnesses with tool integration

● Mastery of continuity and insulation tests on bundles of 50,000 points and 20. Practical training April.2017-May.2017

Safran Snecma Morocco.

● Control reception Tooling / instruments purchased, manufactured, checked, calibrated & control labelling.

Practical training Feb.2016-Dec.2016

Royal Air Maroc, Morocco.

● Maintenance and overhaul, testing, repair and inspection of avionics equipment. EDUCATION

Technician specialized in electromechanics of automated systems2016-2018 ISTA-GM, Casablanca, Morocco.

High school diploma in natural science 2014-2015

Ibno El Yassamine High school, Casablanca, Morocco

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