Guest Service Associate

Deewakar Sharma Experienced

Hospitality Professional – Five-Star Hotels

Phone: +91-701******* Email:

****************@*****.*** Location: Noida, Uttar

Pradesh, India Willing to Relocate Internationally Professional Summary

Customer-focused and performance-driven hospitality professional with over 5 years of experience in luxury hotels, including ITC Grand Chola, Radisson Blu, and Leela Ambience. Proven ability to deliver exceptional guest experiences, streamline operations, and ensure premium service standards. Adept at working in fast-paced environments with diverse teams. Seeking an international opportunity in a five-star hotel setting. Key Skills & Strengths

• Guest Service Management

• Food & Beverage Operations

• Cross-functional Coordination

• Communication & Networking

• Problem Solving & Conflict Resolution

• Leadership & Team Motivation

• Storytelling & Guest Engagement

• Inventory & Forecasting

• Attention to Detail

• Housekeeping & Butler Services

Professional Experience

Kajaria Ceramics Ltd. – Butler cum House Manager

October 2021 – Present

• Ensured maintenance and operations of all household services and guest amenities.

• Delivered discreet and high-level butler services in a private residential setting. Leela Ambience, Gurugram – Captain – In-Room Dining October 2020 – October 2021

• Managed in-room dining services for high-profile guests with personalized attention.

• Supervised staff and ensured prompt, luxurious food and beverage service. Radisson Blu MBD, Noida – Guest Service Associate

March 2020 – September 2020

• Assisted guests at the front desk, ensuring a smooth check-in/check-out experience.

• Addressed guest requests and resolved complaints promptly. ITC Grand Chola, Chennai – Guest Service Associate October 2018 – March 2020

• Coordinated with multiple departments to deliver five-star guest service.

• Managed inventory of F&B equipment, promotional activities, and feedback systems.

• Maintained high standards of cleanliness and service across operations. Education

B.Sc. in Hospitality & Hotel Administration (H&HA) State Institute of Hotel Management, Trichy – IGNOU 2018 60% Senior Secondary (Class 12)

Vanasthali Public School, Noida 2015 60%

Secondary (Class 10)

Vanasthali Public School, Noida 2013 60%

Languages

• English: Read – Proficient Write – Intermediate Speak – Intermediate

• Hindi: Read – Proficient Write – Intermediate Speak – Proficient

• Tamil: Speak – Beginner

Additional Information

• Date of Birth: September 2, 1997

• Permanent Address: RC 748, Rajat Vihar, Noida, Uttar Pradesh 201309

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