Customer Service Representative
Resume:
KALYN WILKINS
Hoover, AL
**************@*****.***
Passionate Customer service representative seeking a position as a Customer service representative where my knowledge, and skills will enhance achievements of company goals. 6+ Years Of Customer Service,4 Years Working from Home Customer Service Representative. I Also have been a Nationally Registered Certified Medical Assistant for 5 years Now. Authorized to work in the US for any employer
Work Experience
Customer Care Associate
Salelytics - San Antonio, TX
May 2023 to Present
As A Customer Care Associate I Help People in need of finding relief for their Health. I speak with patients and get them connected with a Specialist in Their area to get a Full range of Treatment options. Customer Service Representative
Superior Health Plan - San Antonio, TX
November 2022 to May 2023
As a Customer Service Representative for Superior I helped Clients With their Insurance benefits, Changing doctors,Assisting with providing Health programs as well. Customer Support Agent
Ibex Global - San Antonio, TX
November 2021 to May 2022
I currently work from home for Cash App taxes as a Cash App Taxes Member Support, I guide customers through the Cash App taxes App if they have any questions about filling out there taxes into the app. Customer Service Representative
Texas workforce commission - San Antonio, TX
August 2020 to February 2021
As a customer service representative for the Texas workforce commission I handle inbound and outbound calls to customers about there working in taxes resources. As well as handling customers that have issue with there work in taxes account.
Education
Dance
The College of Health Care Professions
January 2018 to June 2019
Churchill High School - San Antonio, TX
August 2014 to June 2018
Skills
• Computer Skills
• Clinical laboratory experience
• Customer support
• Specimen collection / processing
• Triage
• Customer service
• Vital Signs
• Medical scheduling
• Phlebotomy
• Venipuncture
• Sales
• Medical Records
• Laboratory Experience
• Live chat
• Anatomy knowledge
• Medical Terminology
• Medical office experience
• Medical Imaging
• Experience Administering Injections
• Medical coding
• HIPAA
• Phone Etiquette
• Transcription
• Physiology Knowledge
• Patient care
• Clerical Experience
• Insurance Verification
• EMR Systems
• Exel (5 years)
• SQL (5 years)
• Spreadsheet (5 years)
Certifications and Licenses
NRCMA
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