Customer Service Security Officer

Douglas Sanford

Baltimore, MD ***** *******************@***********.*** +1-443-***-****

Professional Summary

Dedicated and experienced security professional with 5 years in the industry, including armed security. Skilled in surveillance, safety protocols, and customer service. Holds a gun license and excels in maintaining secure environments. Additional experience in rideshare and delivery services, demonstrating strong time management and reliability.

Work Experience

Security Officer

Wolf Security – Baltimore, MD May 2023 – Present

• Monitor premises to prevent and detect signs of intrusion.

• Enforce security policies and ensure the safety of employees and visitors.

• Conduct routine patrols and report security concerns.

Security Guard

Butler Security – BWI Airport, Baltimore, MD February 2022 – December 2022

• Secured airport facilities and monitored access points.

• Conducted security screenings and assisted with crowd control.

• Ensured compliance with TSA and company security procedures.

Delivery Driver

DoorDash & Lyft – Baltimore, MD 2022 – Present (Part-time)

• Provide timely and efficient deliveries while maintaining high customer satisfaction.

• Utilize navigation tools to optimize routes and meet delivery deadlines.

• Maintain a reliable and safe driving record.

Picker/Packer/Shipper

Amazon – Baltimore, MD February 2021 – February 2022

• Managed order fulfillment, including picking, packing, and shipping.

• Ensured accuracy in inventory handling and shipment processing.

Warehouse Associate & Technician (Various Roles from 2011-2020)

• Worked in logistics and warehouse operations with companies like Flashpoint/Sephora, WB Mason, and McCormick & Company.

• Operated machinery, managed inventory, and maintained safety protocols.

Skills & Certifications

Security & Surveillance (5+ years)

Armed Security (Gun License)

Conflict Resolution & Crisis Management

Customer Service & Communication

Defensive Driving & Navigation

Warehouse & Logistics Operations

Computer Hardware & Networking

Microsoft Office & Windows

Certifications & Licenses

• Gun License (State of Maryland)

• Driver’s License (Valid through October 2024)

Education

Harbor City High School – Baltimore, MD

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