Customer Service Representative

Terra Rasico

Moberly, MO *****

************@*****.***

+1-660-***-****

Willing to relocate: Anywhere

Work Experience

Student

The Chicago School of Professional Psychology-Remote January 2024 to Present

Active remote psychology major

Jailer

Randolph County Sheriff's Department Jail-Moberly, MO October 2024 to December 2024

Booking, control center, supervise inmates/offenders Customer Service Representative III

Colony Brands-Remote

August 2023 to December 2023

• Built rapport with customers through active listening, empathy, and personalized interactions

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Education

High school diploma

Moberly Sr. High School - Moberly, MO

August 1997 to May 2001

Skills

• Forklift

• Crew member

• Surveillance

• Food Preparation

• Typing

• Microsoft Word

• Time Management

• Host/hostess experience

• Cleaning Experience

• Cashiering

• Meal Preparation

• Security

• Cash Handling

• Microsoft Powerpoint

• Writing Skills

• Customer service

• Data Entry

• Computer Operation

• Microsoft Excel

• Jailer

• Computer Skills

• Quick service & fast food restaurant

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