Customer Service Machine Learning

ABRAR YIMAM

Contact Information:

Address: **** ******* **, *******, ** 20136

Email: ************@*****.***

Phone: +1-610-***-****

PROFESSIONAL SUMMARY

Results-driven professional with diverse experience in customer service, legal expertise, and sports management. Proven ability to handle high-pressure environments, resolve disputes, and deliver exceptional service. Skilled in legal consultation, contract drafting, and customer relations. Bilingual in Amharic (Native) and English with excellent communication skills.

EDUCATION

1. Bachelor of Laws (LLB)

Bahir Dar University, Bahir Dar, Ethiopia

October 2009 – July 2013

2. Bachelor of Arts (BA) in Management

Bahir Dar University, Bahir Dar, Ethiopia

October 2010 – July 2013

CERTIFICATIONS

FIFA Diploma in Football Law (2021) certificate from FIFA/CIES International Program in Sports Management Zurich, Switzerland

Certificate in Data Science and Machine Learning: Making Data-Driven Decisions

Certificate in Quality Management System Development and Implementation

Certificate in Quality Management System Audit

PROFESSIONAL EXPERIENCE

Customer Service Associate

WH Smith Marshall Retail Group, Reagan National Airport (DCA), VA May 2024 – Present

Deliver exceptional customer service in a fast-paced airport retail environment.

Ensure customer satisfaction by addressing inquiries and resolving issues promptly.

Maintain store operations, including closing procedures and sales transactions. Cashier and FOB Attendant

Jackmount Hospitality (Timber Pizza), Reagan National Airport (DCA), VA April 2023 – November 2024

Processed sales transactions accurately, handling cash and electronic payments.

Demonstrated strong attention to detail, punctuality, and eƯiciency in a high-traƯic setting.

Provided excellent customer service, ensuring a positive dining experience. Utility/Stacker Marketplace

OTG Management

Managed and ensured materials and products were handled, stored, and transported eƯiciently and safely.

Combined physical labor, technical skills, and attention to detail to support facility operations.

Attorney at Law & Legal Head Manager

Ethiopian Football Federation (EFF), Addis Ababa, Ethiopia July 2019 – October 2021

Provided legal consultation and drafted documents in compliance with FDRE, FIFA, CAF, and EFF regulations.

Served as Secretary of the Disciplinary Committee, handling club and player complaints.

Represented the organization in court and government agencies, resolving disputes eƯectively.

Attorney at Law

Ethiopian Railway Corporation (ERC), Addis Ababa, Ethiopia November 2018 – July 2019

Advised on legal matters and represented the corporation in court cases.

Drafted and reviewed contracts, ensuring compliance with Ethiopian law.

Successfully resolved disputes, including a 2.5 million ETB case at the Federal High Court.

Lawyer & Legal Expert

FDRE Public Procurement and Property Disposal Service (PPPDS), Addis Ababa, Ethiopia

August 2014 – December 2018

Drafted strategies and frameworks for national and international contracts for 186 FDRE institutions.

Administered and enforced legal and administrative policies.

Handled over 65,000 ETB in court cases, achieving favorable outcomes. KEY SKILLS

Legal Consultation & Contract Drafting

Dispute Resolution & Litigation

Customer Service & Sales

Bilingual: Amharic (Native) & English (Fluent)

Attention to Detail & EƯiciency

Proficiency in Microsoft OƯice Suite

ACHIEVEMENT

Drafted national and international contracts for 186 FDRE institutions.

Successfully resolved high-value legal cases, including a 2.5 million ETB dispute.

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