Business Intelligence Analyst
Resume:
Ranjitha Gopinathan ********************@*****.*** • 904-***-****
LinkedIn • Jacksonville, FL 32256
Senior Business Intelligence Analyst
Experienced business intelligence professional with over 10 years of expertise in driving data-centric strategies, process optimization, and technology-driven initiatives within complex, cross-functional environments. Proven ability to align business needs with data solutions, leveraging Agile methodologies to enhance operational performance and deliver actionable insights. Skilled in utilizing Lean Six Sigma, Agile, Waterfall, and Kanban approaches to streamline workflows, reduce inefficiencies, and foster collaboration across teams. Highly proficient in business intelligence tools, AI, and data analysis techniques to support data-driven decision-making and strategic planning. Adept at managing change, sprint planning, and digital transformation initiatives to achieve measurable business outcomes. Expertise includes Power BI, OBIEE, Rally, Azure DevOps (ADO) Server, BI technologies, SQL, PL/SQL, Oracle, Teradata, and advanced proficiency in MS Office Suite. Areas of Expertise
• Project Leadership & Business Acumen
• Value Stream Mapping & Optimization
• Cross-functional Teamwork
• Performance Management
• Hypothesis Evaluation
• Stakeholder Communication
• Statistics & Root Cause Analysis
• Power Apps, Power Automate, AI
• Data Analysis and Data Mining
• SQL & Complex Queries
• Advanced Data Analytics & Insights
• Data Modeling & Advanced Reporting
Career Experience
Citizens Property Insurance Corporation, Jacksonville, FL 2022 – Present Value Stream Manager
Led Agile product ownership initiatives to assess, strategize, and enhance processes, driving key outcomes and foster cross- functional product improvements to optimize operational efficiency. Conducted value stream mapping projects, collaborating with teams to identify opportunities for cost savings, performance optimization, and faster product delivery. Trained leadership and business stakeholders to leverage Agile principles effectively.
• Implemented a framework for continuous improvement by auditing post-engagement progress and integrating Gemba walks with product mapping to drive measurable results.
• Analyzed dependency tracking logs within the Agile Release Train (ART) scope to optimize alignment, mitigate risks, and ensure seamless delivery of business objectives.
• Acted as a key liaison to guide clients through Agile transitions, sharing best practices, success stories, and providing tailored solutions to support the adoption of Agile methodologies.
• Developed and deployed dashboard reporting solutions using Tasktop to track product performance at the ART level, identifying improvement areas and driving data-driven decision-making.
• Facilitated organization-wide value stream mapping sessions to document the existing product landscape, identify inefficiencies, and recommend actionable improvements.
• Led Lean assessments during Program Increment (PI) Planning sessions, driving strategic alignment and enhancing team collaboration to meet business goals.
• Documented value stream processes for 18 development streams, resulting in significant improvements in product cycle time and operational throughput.
Let’s Teach English – NGO, Chennai, India 2018 – 2022 Learning Enabler -Volunteer
Developed and delivered customized educational programs for aspiring English language learners. Led weekly sessions to foster fluency and confidence, while tracking progress and identifying areas for improvement.
• Encouraged self-learning by providing customized exercises, ensuring continuous development. P a g e 2 2
• Spearheaded successful coordination of literacy programs and volunteer mapping projects, driving impactful outcomes and operational efficiency.
Tata Consultancy Services, Chennai, India 2010 – 2015 IT Analyst Lead
Steered offshore team for assisting client projects and managed catalog and RPD coding as Scrum Team Lead. Built enduring relationships through regular communication and in-person agile sessions. Advocated for and implemented Rapid Application Development (RAD) techniques for project deliveries. Assembled and presented ad hoc reports on data modifications. Streamlined global operations by managing complex travel and visa-related workflows. Collaborated with HR, retail, and embassy officials as well as sustained compliance documentation. Identified and solved logistical challenges to support business continuity.
• Spearheaded high-impact initiatives to optimize retail business operations by leveraging Oracle BI tools for data sourcing, transshipment tracking, and metadata modeling, while designing intuitive dashboards to drive informed decision-making.
• Led Agile transformation efforts by managing offshore collaboration, acting as the key IT liaison for client leadership, delivering strategic presentations, and promoting Agile Scrum adoption across distributed teams.
• Enhanced workforce proficiency by developing and managing training programs focused on retail IT/BI, creating comprehensive technical manuals, and conducting in-depth sessions on OBIEE functionalities, data warehousing, and industry-specific concepts.
• Drove process improvements by documenting and implementing best practices in code development, ensuring smooth sprint deliveries, troubleshooting patch updates, and optimizing production deployments.
• Executed Metadata Modeling in OBIEE 10g/11g, defining dimensions, facts, and hierarchies, while configuring object/data-level security and Usage Tracking.
• Designed and delivered dynamic dashboards, prompts, and reports (including pivot tables and charts) to support actionable business insights, and created agents for report scheduling and distribution.
• Integrated key data sources (sales, returns, store traffic) to build analytical reports supporting Nokia’s retail operations and developed IBOTs for automated reporting and notifications.
• Led the RPD and Web Catalog upgrade from OBIEE 10g to 11g, resolving errors, ensuring consistency, and implementing authentication (session variables) and authorization (roles, users, groups).
• Designed dynamic reports, implemented guided navigation, and utilized time-series and aggregation measures to enhance reporting capabilities.
• Provided ongoing support for production issues, ensuring swift resolution within SLA timelines. Collaborated closely with stakeholders to map business requirements into OBIEE models, acting as the subject matter expert (SME). Education
Bachelor of Engineering in Computer Science & Engineering Anna University, Chennai, India
Certifications
Value Stream Management Foundation, VSM Consortium, 2024 Power BI Foundation Skills, CLC 2025
Change Agility Professional, JoshBersin Academy, 2024 Lean Six Sigma Green Belt Certification, Pivotal Resources, 2023 SAFe DevOps, SAFe, 2023
Professional Scrum Master – PSM1, Scrum Alliance, 2022 SAFe for Teams SAFe, 2022
Business Intelligence Certification – Foundation Essentials, Oracle University, 2014
Contact this candidate