Desktop Support Level 2
Resume:
RYAN
FINNEY
*************@*****.***
Greenwood, SC 29646
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EDUCATION
Chattahoochee Technical College
Marietta, GA • 2011
Technical Communications
Chattahoochee Technical College
Marietta, GA • 07/2009
GED
SKILLS
Application installations
Data retention
Debugging
Establishing LAN computer network
Creating WAN network
Computer Technician
Zebra Printers
VPNs
Remote Support
Windows 2000 NT to Windows 11
Active Directory
Desktop Support
RF Scanners
PROFESSIONAL SUMMARY
Proven technical expert with a robust background at Fujifilm, where I led IT improvements, significantly reducing system downtime. Skilled in application installations and fostering team growth, I excel in creating efficient network solutions and enhancing operational performance. My proactive approach and ability to cultivate strong relationships have consistently driven positive outcomes.
WORK HISTORY
Fujifilm - Technical Maintenance Level 2
Greenwood, SC • 11/2018 - 09/2024
Managed and constructed all IT related situations on the production floor.
Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
RadioShack - Assistant Manager
Newberry, SC • 10/2013 - 11/2015
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
In charge of all IT related products and Cellular Sales.
Insite - Level 2 Support Technician
Newberry, SC • 03/2011 - 10/2013
• Troubleshooting computer related issues
• Support for satellite and DSL Internet
• VOIP telecommunications
.
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