Customer Service Sales Associate
Resume:
Tori Diggins
Colton, CA *****
************@*****.***
I am a Fast Learner and Always willing to learn more. I am also easy to get along with and am Honest and reliable.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate o
Shell Gas station/ EZ Mart - Redlands, CA
July 2020 to Present
Greet Customers, Cashiering, Cleaning, Stocking, refill Coffee/ clean machines, clean soda machine nozzles, wipe doors and shelves, "face" items, Clean the outside area and Gas Pumps. Material Handler
Khols - San Bernardino, CA
October 2013 to March 2014
Packing, Loading/Unloading Trucks, Picking orders. Customer Service Representative
Coffer Insurance Services - Placentia, CA
August 2010 to July 2011
Answer Phones, Take messages, Make Calls to contact Clients, Take Insurance Quotes, Bond Insurance Quotes, Take Payments, Enter payments into Quick Books, File, Fax Documents, interact with Public/ Potential Customers, send Emails, answer Emails.
Vacation Planner
Starwood Vacation Ownership - San Bernardino, CA
August 2002 to July 2009
Answering Phones, making calls to sell different vacation packages and to collect payments, Answering calls out of the Que, taking payments, selling different Timeshares, faxing, setting callbacks for potential Customers.
Event Staff Member
CSC Security - Los Angeles, CA
December 2000 to October 2002
Basic Security, Patrolling and Assisting guest to Destinations, Ticket Taking, Ushering, Maintaining Posts. Event Staff
C.S.C. - Los Angeles, CA
October 2000 to October 2002
Ticket Taking, Ushering, Basic Security, Patrolling, Assisting Crowd to Destinations, Back Stage, Working Concerts and Other Events.
Recreation Leader
City of San Bernardino Parks and Recreation - San Bernardino, CA August 2001 to June 2002
Helping Children with after school Homework, Planning activities for the Children, Cleaning, Serving Snacks to the Children, Taking attendance, go on field trips and organized games and outside activities for children.
Education
None in Medical Assistant
Everest College-San Bernardino - San Bernardino, CA August 2009 to June 2010
High school diploma in Education
San Bernardino Valley College - San Bernardino, CA June 2001 to February 2002
High school diploma in Education
Eisenhower High School - Rialto, CA
September 1998 to June 2001
Some college
Skills
• Warehouse Associate (6 years)
• Picker Packer (6 years)
• Packing (6 years)
• Shipping Receiving (6 years)
• Stockroom (1 year)
• Shipping & Receiving (6 years)
• Customer Service (9 years)
• Acute Care (Less than 1 year)
• Hospital Experience (Less than 1 year)
• Order Picking (6 years)
• Load & Unload (6 years)
• QuickBooks (1 year)
• Order Picking (6 years)
• Load & Unload (6 years)
• QuickBooks (1 year)
• Pallet Jack (6 years)
• Bookkeeping (Less than 1 year)
• Tutoring (Less than 1 year)
• RF Scanner (6 years)
• Order Picker (6 years)
• Materials Handling (6 years)
• Administrative Experience (10+ years)
• Computer literacy (10+ years)
• Cash handling (1 year)
• Forklift (Less than 1 year)
• Assembly (1 year)
• Classroom Management (Less than 1 year)
• Freight Experience (Less than 1 year)
• Organizational Skills (10+ years)
• Microsoft Word (1 year)
• Merchandising (2 years)
• Curriculum Development (1 year)
• Data entry
• Office experience
• Typing
• Math
• Office Management
• Time Management
• Microsoft Excel
• Cleaning Experience
• Leadership
• English
Assessments
Merchandise & Supply Storage Skills — Highly Proficient December 2018
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Data Analysis — Completed
December 2018
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: Completed
Customer Service Skills — Proficient
December 2018
Full results: Proficient
Scheduling Skills — Completed
December 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Completed
Problem Solving — Completed
December 2018
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed
Verbal Communication — Proficient
December 2018
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Written Communication — Completed
December 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Attention to Detail Skills — Completed
December 2018
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Completed
Data Entry — Proficient
May 2020
Entering data quickly and accurately
Full results: Proficient
Customer Focus & Orientation — Completed
May 2020
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Sales Skills — Completed
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Work style: Reliability — Expert
May 2020
Tendency to be dependable and come to work
Full results: Expert
Electronic health records: Best practices — Completed October 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Sales skills — Familiar
January 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Proficient
January 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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