Customer Experience Collections Specialist

Cloressa Harris

Chicago, IL ***** 773-***-**** ***********@*****.***

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PROFESSIONAL

SUMMARY

SKILLS • Microsoft Word

• Word Perfect

• Microsoft Office

• Microsoft Excel

• Bookkeeping

WORK HISTORY REGIONAL PRODUCER 10/2024 to 01/2025

AO National Insurance Co Dallas, TX

COLLECTIONS SPECIALIST 11/2023 to 04/2024

Enova International Chicago, IL, USA

Placing outbound calls to debtors to set up payment arrangements on past due accounts

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• Address customer complaints and account disputes

• Process payments on past due accounts

Sending emails explaining the details of the debts and receipt of payment plans and settlements

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OPERATIONS SPECIALIST 09/2018 to 06/2023

GrubHub Holdings, Inc. Chicago, IL, USA

• Verifying driver credentials to ensure customer safety

• Comparing drivers license photos to selfies to confirm that they match

• Conducting Background checks on applicants of future drivers

• Re-running background checks on current drivers

• Reviewing Fraud cases and forwarding escalations

• Restaurant Care Specialist- 09/18-11/20

Efficiently support high volume contacts through emails, tickets, inbound and outbound calls

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Accurately perform real-time updates to orders and restaurant account settings

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Address and resolve restaurant issues, including but not limited to acissues

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Create cases for the Account Advisers regarding restaurant commission rates, and increasing sales

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• Assist with side by side training with new representatives C H

REGISTRATION COORDINATOR 03/2018 to 08/2018

Agetia Global Schaumburg, IL, USA

Placing outbound calls and contacting former college students and explaining to them about current career academic and elective programs available

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Answering questions and providing information to the students about financial assistance

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• Transferring calls to the Student Advisors for Student follow ups COLLECTIONS REPRESENTATIVE 05/2015 to 09/2017

Van Ru Credit Corporation Desplaines, IL, USA

Placing outbound calls to debtors to set up payment arrangements on past due accounts

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• Address customer complaints and account disputes

• Process payments on past due accounts

• Send letters explaining the details of the debts and receipt of payments EDUCATION UX/UI Bootcamp

Northern Illinois University

Advanced Certification Word Processing 01/1989

Harold Washington College

High School Diploma 05/1984

Academy of Our Lady High School, Chicago, IL

Graduated

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