Patient Access Representative II / ER - Registration / Pre - Certifica

TANYA GOBERT

· Mobile: 832-***-****··************@*****.***

Objective

Seeking a healthcare position with a Hospital that aims to be "ahead of the curve." focus is especially placed on advanced health.

Summary

Physician Management

Pre-Cert / Authorization

Change Strategies

Healthcare Innovations

Cultural Interaction Patient Accountability

Insurance Verification

Medical Terminology

Budgetary / Collections HIPAA Compliance

Software Knowledge / Epic

Language Solutions-Interpreter

accomplishments

*Executed; risk management and, injury prevention training

*Service oriented; ensured customers received satisfactory service and quality goods

*Adeptness to motivate, develop and direct team members while working

*Communicative; established and maintained interpersonal relationships

Experience

2023 to Present

Memorial Hermann Hospital

Houston, TX

Patient Access Representative II / ER - Registration / Pre - Certification

Performs expedited patient preregistration and tracking by verifying accurate demographics and general emergency room flow

Protects the financial integrity of the hospital by collecting patient liability obtaining referrals, authorizations, and pre-certifications

Obtains signatures for consent to treat, and ensures patient confidentiality in compliance with HIPAA and Partners in Caring.

2015 to 2022

Holiday Inn Express Downtown

Houston, TX

Lead Night Auditor / Manager On Duty

Registered guest and identified corporate clients hospitality needs prior to selecting appropriate payment methods

Resolved guest complaints, requests and emergencies satisfactory to both the guest and the hotel

Processed invoices balanced and posted payments to reconcile accounts in a timely manner for all end-of-day procedures.

2010 to 2014

Cleveland Regional Hospital

Cleveland, TX

Patient Access Representative II / Emergency Room - Registrar

Collected patient demographics, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge.

Ensured patient confidentiality with the handling of all patient health information and records adhering to HIPAA privacy compliances.

Followed standard operating procedures working with leadership teams to identify and forward potential Quality of Care complaints.

2001 to 2002

EDUCATION

Houston, TX

Concorde Career Institute Medical Office Management, (Certificate)

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