It Support Specialist
Resume:
ERIC MANZER, MCP
Bryant, AR 72019
****.******@*****.***
**/**** – Present
Virco Mfg. Corporation
Senior IT Support Specialist
Responsible for all support issues for productions lines, remote users, milling machines, routing machines, wireless network utilization and troubleshooting, Citrix apps, vpn, voip, sap software, varied client computer software, printers, barcode printers, mobile lift computers, telnet terminal emulation, handheld computers, handheld mobile barcode printers. At Virco, I brought a solution to the ongoing wireless utilization problem by observing repeated failures and working to find a path to discovering the cause that was a vendor with a dual radio robot that was attached to a MIT wireless engineer that showed us the poor practices that were in place by design that the manufacturer did not warn against in their product. The bulk of the production and material management was all on wireless at the largest plant in the company.
11/2014 – 06/2018
Retif Oil and Fuel
Field Technician in the Equipment Group (LSG)
Responsible for all technology issues within the equipment group while training on electrical and equipment troubleshooting on the job. Facets to mention are as follows: Veeder Root Fuel Sites, Petrovend Fuel Sites, Cardmaster Fuel Sites, Tecalemit Fuel Sites, 3” pipe welding, fuel site planning, meter calibration, Pressure /float cellular gauge calibration, pulser troubleshooting and replacement, 480VAC 3 phase/ 230VAC 3 phase/110VAC single hook ups, Amperage trouble shooting on Electrical Motors, Dehydrator operation and repair, Safety Officer Duties while on Mill Jobs.
7/2008 – 11/2014
Knox Nelson Oil Company
IT Manager/ Director of IT at Transition of Company to Retif Oil
Responsible for all technology issues within the company. Facets to mention are as follows: Full Domain Engineering, PC Assembly, Workstation Configuration, user support, Frame-Relay, MPLS, VPN, VoiP, Gateway configurations, Terminal Services, Routing, Web Domains, Web Servers, IIS, SQL, CRM, Mobile accounts, Blackberry, Iphone, Droid, Backup Generator infrastructure, POS Ruby registers, Credit Card technology devices, Data Drops, Surveillance Drops, Tank Monitoring Systems, and BDA repeaters. Responsible for all technology purchases. Familiar with Microsoft Licensing Agreements. Responsible for inventory of all technology equipment. Responsible for all backups and disaster recovery. Responsible for network security and antivirus protection. Responsible for 3rd Party Vendor Software installation and configuration. Responsible for Surveillance system assembly and maintenance. I serviced Bulk Plants and Convenience Stores. I constructed a VPN cloud over cable modems to reduce MPLS costs by 30,000/yr.
7/2001 - 7/2008
General Physics Corporation
Computer Network Specialist
This site is located on the Pine Bluff Arsenal and I am familiar with Various Media types for connecting communication Infrastructure as well as lightning protection. For the Corporation I was a Member of the National Network Team and travel for Office network acquisitions and Office disaster recovery and Temporary Emergency Network Deployment for SAT/COM team with TSA. Responsible for Local Network Support which includes all facets of the Network Infrastructure in the GP buildings on the Arsenal. I purchased, managed, and maintained a complete Local Area Network serving 165 users on an Active Directory Domain. I maintained Video Surveillance, Audio Visual Production Workstations, DVD duplication, and Conference Room configuration. This was a government contract program called DPETAP that trained all first responders whether be they public service or active military on DECON, PPE, DECONTAMINATION, CBRNE and other smaller facets of the response to 9/11/2001.
Education
Bachelor of Science Psychology, University of Central Arkansas (1995)
Associates General Education, Garland County Community College (1993)
Attended One Semester of Law School at Fayetteville(1996)
Dated Certifications
Microsoft Certified Professional,
Dell Certified Premier Access Technician
Special Training
International Association of Assessing Officers, Little Rock, AR 1997
Microsoft Certified Systems Administrator, CCI, Little Rock, AR 2003
University of Arkansas School of Law, Fayetteville, AR 1995 -1996
References
Jerry Nash, Manufacturing Automation Tech Sr, Virco Manufacturing, 91 Hargrove Road, Greenbriar, AR, 72058 501-***-****
Russ Bixler, Manufacturing Automation Tech Sr, Virco Manufacturing, 2108 Hairston Ave, Conway, AR, 72034 501-***-****
Anthony Sipes, Scott Petroleum Corporation Division Manager, 1336 Kepler Road, Star City, AR, 71667870-***-****
Donald Doiron-Retired, Former Supervisor Industrial and Service Divisions of Retif Oil and Fuel, 9880 Meadow Creek Drive, Sherwood, AR, 72120, 501-***-****
Dated References
Dennis Fitzgerald, Former President, Knox Nelson Oil Company, Current Vice President of Lubes and Operation Sites for all of Retif Oil and Fuel, 101 Pennsylvania Ave, Pine Bluff, AR 71601, 870-***-****
Marlon Fitzgerald, Vice President Industrial Division of Retif Oil and Fuel, 101 Pennsylvania Ave, Pine Bluff, AR, 71601870-***-****
Jay Crump, Computer Network Specialist, General Physics Corporation, 1016 Clark Rd. SW Aiken, SC 29803 410-***-****
Ed Caldwell, M.Ed., Training Supervisor, Clara Barton Center for Domestic Preparedness, General Physics Corporation, 703 Beaconsfield Road, Sherwood, AR 72120, 870-***-****
Randal Bartley, Business Unit Director, General Physics Corporation, Pine Bluff Arsenal 870-***-****
Server Administration
Windows 2000 Server Configuration
Windows 2003 Server Configuration
Windows NT Server Configuration
Microsoft Exchange Administration
Arc serve Tape Backup Configuration
Backup Exec Tape Backup Configuration
RAS Server Configuration
Remote Access Configuration
IIS 5.0 and IIS 6.0 Configuration
Active Directory Configuration
Group Policy Configuration
Security and Distribution Group Configuration
Client Administration
Windows Client Installation and Configuration
Windows Outlook Configuration
Windows 10 and Windows 11
Windows 2000 Professional
Windows XP Professional
Windows 7 Professional
Cisco VPN
Sonicwall VPN
Troubleshooting
Adept at troubleshooting problems. I find that a logical approach can give valuable insight in dealing with equipment and software that I do not have previous experience with.
Early programming experience throughout my education with older programming languages
Experience with the common anomalies of specific hardware devices in congruence with specific operating systems and the subsequent fixes.
Thorough knowledge of current and legacy Windows Operating Systems
Thorough knowledge of current and legacy hardware devices
Software Systems
Experience in Office Publishing, Imaging Applications, and Accounting Applications, CRM and SharePoint Services (Microsoft/Adobe/SAGE/Symantec/Best Software)
Geovision Surveillance Web DVRs
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