A Team User Experience

MICHAEL R.K. SMITH

Director of Storage and Cloud Services IT Management Process Optimization Agile Methodology

+1-317-***-**** ********@*****.*** www.linkedin.com/in/michael-smith-358a951 Frederick, MD EXPERIENCE

Director of Storage and Cloud Services

Frederick National Laboratory for Cancer Research Leidos Biomedical Research

Present Frederick, MD

Led a team of 15 technical resources, and increased Storage footprint from 47 PB to 75 PB while eliminating tape storage, and consolidating storage platform footprint from 7 Platforms to 5 platforms increasing the productivity of resources by 35% and Decreasing the cost associated with legacy tape and storage by 6M dollars per year. Developed Reporting and tracking using Agile methodology. Implemented flows in Service Now to log reporting on ticket times to reduce ticket hops and delays by 20%. Started project tracking which increased efficiency and Project completion by 35% which resulted in resource savings of 1.6M per year. Started Tracking Vendor MSA, .and reviewed inventory. This resulted in discovered discrepancies which saved 2.1M per year.

Developed robust training programs for technical staff, resulting in a 25% increase in Team resolution times within six months. Spearheaded the Cloud Modernization effort targeting integration of cloud solutions, reducing infrastructure costs by 22% while enhancing system reliability.

Streamlined inventory management processes using Costpoint, cutting down procurement cycles by 18%.

Forecasted and managed a $5 million budget, optimizing allocations and maintaining fiscal responsibility in all project ventures, Storage purchases, and AWS efforts for cloud.

Fostered a collaborative environment that encouraged cross- departmental partnerships to enhance system-wide technology operations.

Initiated the RCA process and Framework creation.

Lead Senior Manager for Cloud Modernization and

Migrations

Accenture and Accenture Federal Services

04/2015 - 09/2021 San Antonio, TX

Oversaw daily IT operations and service desk for a workforce of over 2,500 users, achieving a 98% user satisfaction rating. Migrated 1000s of machines and users for fortune 100 and 500 clients with no data loss and millions of dollars in savings to the organizations through automation, standardizing around sizing, using SAAS vs individual licensing to "pay as you go". Increased efficiencies for EC2 instances which cut cost 25%.

Managed a workforce scheduling project that optimized resource allocation by 15% and improved service delivery timelines. Conducted data-driven analysis to target key improvement areas, leading to a 50% reduction in issues.

Negotiated vendor contracts and led procurement processes, resulting in a 10% reduction in technology acquisition costs. Managed budgets of 30M plus and reduced savings on projects by 30% through vendor negotiations, and identify Cloud options to reduce CapX spending and convert to OPX cost.

KEY ACHIEVEMENTS

IT Infrastructure Overhaul

Led a transformative infrastructure update,

enhancing Savings by 6M dollars, and

increasing efficiencies by 35%

Y/Y team service recognition by Leidos

Awarded the Service award every year

since 2021 for Customer Satisfaction and

Team contribution.

Customer Service Excellence Award

Received at leidos/FNL for leading a team

to achieve a 99% customer satisfaction rate

through innovative support practices.

Successful Archival implementation

Managed a successful transition to AWS

glacier for Data Archival, achieving a 60%

cost savings for legacy Data. Moved from

onprem storage costing $12 per TB to AWS

Glacier at a cost of $2 per TB.

CONSULTING

ENGAGEMENTS

(ACCENTURE)

ATT

Integrated cloud and coordinated technical

updates with Scrum teams, and development

groups to line up with the feature release

schedules, and EPIC's to create a roadmap for

release management.

State of North Carolina

Led the technical management and delivery of 3

data centers, infrastructure, and hardware

inventory using DCIM. Managed the

infrastructure providing all procurement and

bidding by the State of North Carolina.

Managed a team of developers, admins, and

help desk to provide end to end services to the

state and providing them with premium services

at a 20% year over year savings.

Johnson and Johnson

($1.2 billion dollars engagement) Large scale

Data Center consolidation and modernization

effort.

**Worked on Strategy and Automation for the

business and looking for ways to streamline tool

and create better efficient ways to conduct

migrations and handle reporting

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EXPERIENCE

Master business and cloud practice lead

Hewlett-Packard

10/2011 - 04/2015 Indianapolis, IN

Consultant/Architect and Program Lead helping customers with data center transformation, and creating efficiencies for Server and Storage engagements. Managed the Services and Technical delivery streamline processes for customers to reduce cost.

Helping customers create and implement cloud environments (PAAS, IAAS) services to transform business to Hybrid cloud using automation around workflow and operational.

Supported customers with 3Par and EVA type of environments strategize for future growth and management of their SAN infrastructure. Supported and Led Pre-Sales efforts on Pursuit opportunities to enable sales of different solutions to provide opportunities for current and future business objectives. Management and reporting of personnel and budget

Supported the strategic planning in identifying opportunities for sales. EDUCATION

Associate of Science in Information Technology

Management

DeVry University

03/1985 - 06/1998 City of Industry, CA

INDUSTRY EXPERTISE

Leadership Management

LANGUAGES

English

Native

German

Intermediate

SUMMARY

Dynamic IT leader with extensive experience in managing cloud services and infrastructure strategies, demonstrated through significant cost savings and efficiency improvements. A commitment to fostering collaborative environments and optimizing operations is evident in previous roles, resulting in enhanced user satisfaction and operational productivity. Enthusiasm for leveraging innovative cloud technologies aligns with a passion for advancing organizational goals while delivering exceptional service and support. Dedicated to continuous improvement and excellence in IT management practices.

CONSULTING

ENGAGEMENTS

(ACCENTURE)

Proctor and Gamble

Proctor & Gamble- ($780 million dollars) Led the

Migration Team moving data to Azure for a large

project engagement migrating 6500 servers and

1200 applications. Implemented the transition

of support after apps moved to cloud.

Vistra Energy

Lead a team in North America, and offshore

team in India out of IDC migrating 400

applications from on premises servers to AWS

TRAINING / COURSES

Advanced IT

Personal courses focusing on strategic

management of IT systems.

Cloud Infrastructure and Services

Course by Coursera that delves into cloud

technologies and service optimization.

SKILLS

Software troubleshooting, Computer skills,

Inventory Management Software, Mobile

Device Management, SAN, Procurement

strategies, Technical project management,

Customer service protocols, Incident

Management, Cloud solutions integration,

Team leadership, Help Desk Operations,

Budget forecasting (P&L), Cloud Migrations

and Modernization, Govt Purchasing Process.

Agile Methodology, SDLC, Vendor

management, Mentorship, Team Leadership

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