Service Representative Data Entry
Resume:
My Resume
Nancy R. Flowers
Milwaukee, WI *****
********@*****.***
Robert Half
Sixteenth Street Clinic
Milwaukee, WI
Patient screener
Meet and greet new and existencing patients, direct patients and visitors where to go for service.
12/2019-01/2020
Ciox Health
Milwaukee, WI
Client Service Representative I
*Receives incoming requests for information and responds to requests
by opening mail, assisting walk-ins and telephone inquiries, and
retrieving facsimile inquiries in a timely manner.
*Date stamps all requests and highlights pertinent data to
facilitate processing.
*Validates requests and authorizations for release of medical
information according to established procedures and HIPAA
guidelines.
*Completes release of information requests including retrieving
patient s medical charts and returning charts, copying/scanning
medical records accurately and correctly, according to requests,
established procedures, and established standards of quality and
productivity; and electronically transmits medical record to
processing operations.
01/22/2018-May 2018
Robert Half/Office Team
Milwaukee, WI
Customer Service Representative
*Using computers and computer systems
*Enter data
*Updating and Using Relevant Knowledge
*Communicating with Persons Outside Organization
*Performing Administrative Activities
*Resolving Conflicts and Negotiating with Others
2006-2016
WFHC- St. Joseph Hospital
Milwaukee, WI
Patient Access Representative II
*Responsibilities include obtaining accurate demographic and
financial information
*Communicates registration information to internal and external
customers
*Verify patient financial information with established patient
and/or patient s representative
*Interview new patient and/or representative and enters information
in the computer system
*Responsible for the collection of insurance co-pays, and any
balance due
2004-2006
WFHC-St. Francis Hospital
Milwaukee, WI
Clinic Secretary (Radiology)
* Greet patients and visitors and direct them accordingly
* File paperwork, medical records and correspondence
* Perform data entry function by entering client charges
* Maintain inventory of office supplies and printed forms
* Data entry of daily schedules for clinicians
* Answer telephones and direct them accordingly
* Set up x-ray charts
* Burn Imaging on CD
1986-2004
WFHC-St. Joseph Regional Medical Center
Milwaukee, WI
Health Unit Coordinator
* Transcribe physician orders
* Performs admissions, transfers and discharges
* Process medication, labs, surgical and diagnostic orders
* Filing
* Answer screen and route telephone calls
* Data entry of charges,
* Set up of medical charts,
* Troubleshoot office equipment
2000-2002
Psychiatric Services of Racine
Racine, WI
Medical Records Clerk
* Create and maintain files and records
* Send out patient information
* Sort incoming /outgoing mail
* Data entry
* Screen and route calls to appropriate areas
* Schedule appointments
* Filing
* Ordering and maintaining supplies
Education
1984-1986 Bryant and Stratton College
Milwaukee, WI
* Associates Degree
Medical Administrative Assistant
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