Customer Service Representative

Maricris B. Smith

*** ****** **** ****, *****, TN 37722

Phone: 423-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative successful in supporting

customers in busy call centers, practicing active listening skills to determine

customer needs. Professionally represents brand during all interactions, with

commitment to customer service and desire to build relationships. Excels in

building customer loyalty and retention. Resolves complex problems, using

tact and diplomacy.

SKILLS SUMMARY

Interpersonal communication

Organization and record keeping

Product and Service Knowledge

Observe work progress

Prepare correspondence

Teamwork and Leadership

Multitasking

Customer Relations

Problem Resolution

Instructional Skill

Schedule management

Serve Customer needs

Training

PROFESSIONAL EXPERIENCES

PROGRESSIVE CASUALTY INS. CO

WFH Consultant Service Representative

May 2024- Feb 2025

Answering phone calls from customers asking general questions about their auto policy, making policy change, billing explanations, offering other policy insurance that the company offers.

Foundever (Formerly SYKES/Sitel )

WFH Customer Service Representative (Capital One)

March 2022- Dec 2023

Answering phone calls from customers asking general questions

about using the credit card, process payment over the phone and set up

payment arrangement,assist them in requesting for a replacement card

(damage or lost/stolen), explain billing statement,removing late fees and

etc.

IQOR USA Inc.

WFH Customer Service Representative (Asurion)

June 2021 - Oct 2021

Answering phone calls from the customer who would like to file a

replacement or repair claim to their damage, lost, stolen or malfunctioning

device (phones, apple watch, ipad etc) and marketing and selling the

Asurion home warranty protection for eligible customers.

IQOR PHILIPPINES INC.

Senior Customer Service Representative (Sprint- Phone and Chat)

March 2015- May 2018

Answering phone calls from customers who would like to set up a

payment plan and process payment.

Checking and changing other phone plan that fits to their needs.

Provide basic troubleshooting for customer who has issue making or

receiving calls or text.

Providing solutions and options to save customers from cancelling

their account.

EDUCATIONAL ATTAINMENT

Associates Degree in Computer Science

Asian Institute of Computer Studies- Dasmariñas, Cavite Philippines

June 2009- July 2011

Leadership Awardee

Graduated with Honors

Student Government Representative

Contact this candidate