Customer Service Winston-Salem

EDUCATION

Bachelor of Arts (B.A.), Justice Studies, Sociology Minor Graduate (Dec13Th,2024)

Winston-Salem State University (WSSU) Winston-Salem, NC

Winston Salem State University Women’s Basketball Fall 2023 - Spring 2024

Master of Business Administration Expected: May-2027

Winston-Salem State University (WSSU)

CORE COMPETENCIES

Legal Research Document preparation Computer Skills: Microsoft Office Suite Databases Case Management Software Communication: Strong written and verbal communication skills Attention to detail Research Athletic Performance Time management skills Leadership Discipline and Dedication data entry Customer service skills SAP Organized Muti-tasker

PROFESSIONAL EXPERIENCE

Forsyth County Police Department January 2024

Ride Along Forsyth County, NC

Develop an understanding of the police protocol and procedures.

Observe Winston Salem residents to ensure the safety and the security of the public.

Create community awareness by using crime prevention methods or interventions initiatives.

Observed the completion of incident reports with accurate and detailed information.

Walmart July 2024- November 2024

Apparel/ Fitting room Kernersville, NC

Provide exceptional customer service by operating the phone and helping customers, assisting customers with their purchases, answering inquiries, and resolving issues promptly and professionally.

Monitor and restock inventory, ensuring shelves were well-stocked and organized. Conducted regular inventory checks and reported discrepancies to management.

Printing, packaging, and shipping claims and other damaged items

Assisting other apparel associates with processing, lifting, and operating pallet jack

Luxottica May 2021 – July 2023

Packing and Stocking McDonough, GA

Working in a luxury eye glassware warehouse requires a versatile skill set and valuable experience.

Teamwork is crucial for careful packing and unpacking of delicate eyeglasses.

Adaptability is essential to seamlessly switch between various warehouse tasks.

Effective communication and adept handling of paperwork are fundamental for efficient operations in this role.

Smith & Little PC May 2022– July 2023

Legal Intern (Internship) McDonough, GA

Assist with case research, document preparation, and administrative tasks. Gained hands-on experience in legal procedures and client’s interactions

Conduct legal research and prepare memos on various case laws and statutes.

Support attorneys in drafting legal documents, such as briefs, motions, and contracts.

Organize and maintain case files, ensuring all documentation was complete and up to date.

McMinn Logan & Grey August 2024- October 2024

Law firm (Internship) Winston Salem, Nc

Assist with case research, document preparation, and administrative tasks. Gained hands-on experience in legal procedures and client’s interactions

Conduct legal research and prepare memos on various case laws and statutes.

Support attorneys in drafting legal documents, such as briefs, motions, and contracts.

Organize and maintain case files, ensuring all documentation was complete and up to date.

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