Program Manager Social Services

MONISA KINNEY

*********@*****.*** *** Apple Valley Dr. Lancaster, TX 75134/ 469-***-****

PROFESSIONAL SUMMARY: A diverse social services professional by educating and empowering the community. I strive to continue building a trusting relationship with clients and.

With most recent experience in non -profit organizations with a passion for providing communities with wraparound resources and community connections I seek employment.

Experience

CitySquare

Program Manager, Neighbor Resource Center 08/2024-Present

: Supervise lead Navigators and ensure operational responsibilities are implemented

: Coordinate projects and to promote neighbor-centered resources

: Adhere and schedule also maintain program initiative and manage team

Resources Navigator, Neighbor Resource Center 08/2023-08/2024

: Help people find resources and support for their needs

: Help people with healthcare and financial assistants for rent, utilities or other household barriers

: Collect and assess to determine neighbors about eligibility economic barriers

Ameri Corps, Housing Specialist Assistant 06/2023– 08/2023

: Maintain professional relationships with clients and client confidentiality

: Assist clients in completing all Dallas Housing intake applications, screenings and forms

: Create and maintain and make file copies

Jackson Hewitt, Tax Advisor 12/2020 – 1/2024(Seasonal)

: Provided tax preparation, tax audit support and tax planning during tax season.

: Maintain equitable to ensure excellent customer service

: Generated business growth, increased client retention, and offered additional products and services.

Serenity Place Apartment/Manager 02/2017 – 05/2018

: Resolved problems/issues and respond to inquiries from Level I/II clerks, customers, and other entities.

: Reviewed on an average of 100 dockets, validated and processed a variety of complex documents, data,

: Utilized department-specific and county-wide specialized and general computer systems for data access,

MONISA KINNEY

Hand of Wonders Community Program •social services 01/2012 – 05/2022

: Coordinate and supervise summer meals

: Manage and supervise meals under direction of TXUPN

: Coordinate and complete reports information for summer program and claims process.

: Responsible for ordering and picking up food supplies.

Education

Cedar Valley College/Business Management, Lancaster, Texas

Certificate of Completion 2012-2013

Texas Institute/Computer Operations Dallas, Texas

Certificate of Completion 1989-1990

Madison High School, Dallas, Texas

Hs Diploma 1984-1988

Certificates

Case Assistance Navigator

Volunteer Experience

Food pantry/Greeter

CitySquare

06/2023-09/2024

References

Available upon request

Contact this candidate