Salesforce Administrator Project Management

SHAYNE HUDSON

West Valley City, UT (open to remote) ******.*********@*****.*** 801-***-**** LinkedIn Trailhead PROFESSIONAL SUMMARY

Results-driven Salesforce Administrator with 7+ years of experience automating processes to boost efficiency. Proven success in optimizing scheduling with Calendly integration and leading data storage projects for legacy orgs. Proficient in SQL, Data Loader, Flow, Process Builder, and Workflow Rules. Bilingual in English and Mandarin Chinese.

PROFESSIONAL EXPERIENCE

Proofpoint, Draper, UT November 2022 – March 2025

Salesforce Administrator

● Worked with key stakeholders to reclaim Salesforce storage from our 20 year old org.

● Trained new team members on processes and updated the team knowledgebase

● Led the Calendly to Salesforce integration effort which allowed support agents to more easily meet with customers

● Led the case triage team to ensure timely resolution

● Created automation for the knowledge team to more easily audit knowledge articles

● Created an approval process and custom object to delicense software

● New product creation and integration with CPQ

● Administered role, profile, and permission set set up

● Moved the presales team from a custom object to standard case object for their workflow

● Used Jira for project management

Swipeclock, South Jordan, UT March 2020 – November 2022 Salesforce Administrator

● Created a case submittal page using Visualforce and Google ReCAPTCHA to help avoid spam hosted on an experience cloud site

● Created monthly reports for sales team metrics and commissions

● Set up Outlook Lightning Sync and training for the Account Management team

● Set up ScheduleOnce and Salesforce integration for OnDemand prospect scheduling

● Outreach set up and Salesforce Integration

● Created Outreach sequences with Sales and Marketing input

● Managed Salesforce permission sets, profiles, and roles for user security

● Documentation and training of Salesforce features

● Gong set up and Salesforce integration

● Zoom setup and Salesforce integration

EDUCATION & CERTIFICATIONS

Master of Science in Cyber Security and Information Assurance Western Governors University Order of the Sword and Shield: Security National Honor Society Master of Science in Management Information Systems Jon M. Huntsman School of Business, Utah State University, Logan UT

Bachelor of Arts in Communications (Advertising & Broadcasting Emphases) Southern Utah University Member of Lambda Pi Eta, Communications Honor Society Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant Salesforce Certified Platform App Builder Salesforce Certified AI Associate CEH CHFI

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