Customer Service Rep

Amy McCray

I strive to build and utilize my skillset to benefit the client as well as the company’s goals. Phone: 352-***-****

Email: **********@*****.***

Address: *** ** **** ** #***

Gainesville Fl 32607

Experience

Customer Service Rep II• GRU December/2023- February/2024 (Temp placement)

Analyzed documents and databases to resolve customer requests

Reviewed records to advise, process, and follow-up on payments, deposits, extensions, account disputes, permits and services

Prevents escalation in various situations using an effective approach and superior customer service Mental health technician • HCA January/2022- current

Records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, blood pressure, oxygen saturation, intake, and output, as outlined by policies

Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, and Narrating Care Emergency screener coordinator •Meridian Behavioral Health (Gainesville Fl.) March/2016- August/2021

In processed clients into the database while maintaining decorum and Confidentiality

Insurance verification and implementation

Supervision of client care and interaction for persons utilizing Crisis Stabilization and Detox Services

Heavy volume customer contact, teamwork skills, diligence in documentation

Multitasked while managing customer needs with independent critical thinking Salon owner / Cosmetologist •New Twists Salon (Gainesville Fl.) July/1999-2020 Sassy Hair & Hip-hop Barbershop (Kissimmee Fl.) July/1999- May/2010

Developed effective managerial skills including Accounting and bookkeeping

Ensured exemplary customer service and maintained health/hygiene standards of operating Corrections Officer •Alachua County Correctional Facility (Gainesville Fl.) January/1994-June/1998 Union County Correctional Facility (Starke Fl.) May/1992- July/1993

Managed all aspects of inmate supervision, security searches, and booking procedures

Attentively enforced regulations to ensure security and safety of staff and inmates populations CNA/ Patient transportation aide •Dialysis Kidney Center (Gainesville Fl.) February/1991- April/1992 Shand’s Teaching Hospital (Gainesville Fl.) August/1988- January/ 1991

Transported patients to various procedures and locations

Maintained procedural schedule adherence, recorded vitals, and performed hygienic routines Skills

Medical terminology Data analysis Communication

Organization Problem-solving Management

Education

Polk State College- Winter Haven Fl

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