It Manager Infrastructure

CHRIS ROSARIO

Skokie, IL *****

Cell. 305-***-****

Executive Summary

Assign and review the work of systems analysts, programmers, and other computer-related workers.

Purchase necessary equipment.

Evaluate data processing proposals to assess project feasibility and requirements.

Stay abreast of advances in technology.

Review project plans to plan and coordinate project activity.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Develop and interpret organizational goals, policies, and procedures.

Manage backup, security, and user help systems.

Provide users with technical support for computer problems.

Recruit, hire, train and supervise staff, or participate in staffing decisions.

Prepare and review operational reports or project progress reports.

Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Develop computer information resources, provide data security and control, strategic computing, and disaster recovery.

Control operational budget and expenditures.

Evaluate the organization's technological use and needs and recommend improvements, such as hardware and software upgrades.

Education

PUCMM University

Bachelors, Computer Information Systems Engineering

Certificates and Licenses

A+ Certification CompTIA

Network+ Certification CompTIA

Complete Cyber Security Courses:

oHackers Exposed

oNetwork Security

Implementing Amazon Elastic Block Store

Securing Windows Server 2019

Windows Endpoint Security: Networking

Work Experience

IT Manager

Vizcaya Museum and Gardens Sep 2020 – Present

Manage Hybrid Azure Active Directory with Azure AD; create accounts, security groups, permissions, and distribution lists.

Manage Cisco Meraki Network Security, set up and manage Switches, Wireless Access Points, VPN, VLANs, Cameras, Appliance

Manage Microsoft Office 365, Outlook email communications and connection solutions, including workstation connectivity.

Manage Microsoft Surface Device fleet and HP printers and scanners.

Manage end user accounts, permissions, access rights, and storage allocations in accordance with best- practices regarding privacy, security, and regulatory compliance.

Perform and test routine system backups and restores (on premises and cloud).

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.

Implement desktop and server systems that utilize industry best practices to meet corporate objectives.

Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.

Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents, as necessary.

Provide support per request from various constituencies. Investigate and resolve issues.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

Create required reports in response to business user needs.

Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.

Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

Assist in managing and monitoring Hyper-V Host and virtual Servers environment.

Perform on-site and remote technical support.

Assist in the organization and inventory of all hardware and software resources.

Creates and maintains good technical documentation.

Maintain excellent communication with the IT Director on all tasks and projects.

Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.

Installed and configured apps on desktops on deployments.

Ensured seamless integration of Apps within the existing infrastructure.

Collaborated with cross-functional teams and vendors to address technical requirements and dependencies, and to coordinate the deployment activities.

Collaborate with the testing and performance teams to ensure system performance and stability following the deployment of the App.

Use technical expertise and guidance to stakeholders regarding system architecture and compatibility.

Troubleshoot and resolve any technical issues or challenges that may arise during the deployment process.

Document deployment procedures, configurations, and troubleshooting steps for future reference and knowledge sharing.

IT ADMINISTRATOR

AERO PRECISION REPAIR AND OVERHAUL Nov 2019 - Aug 2020

Implement desktop and server systems that utilize industry best practices to meet corporate objectives.

Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.

Active directory management, create accounts, groups, and distribution lists.

Manage email communications and connection solutions, including workstation connectivity.

Manage input/output fleet, including printers and scanners.

Manage end user accounts, permissions, access rights, and storage allocations in accordance with best- practices regarding privacy, security, and regulatory compliance.

Perform and test routine system backups and restores.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents, as necessary.

Provide support per request from various constituencies. Investigate and troubleshooting issues.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

Create required reports in response to business user needs.

Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.

Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

Assist in managing and monitoring virtualized environment.

Perform on-site and remote technical support.

Assist in the organization and inventory of all hardware and software resources.

Produce and update clear technical documentation.

Maintains excellent communication with the IT Manager on all tasks and projects.

Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software.

applications. The System Engineer will install and configure the tools on agents' desktops as part of the deployment process.

Utilize system engineering background to ensure seamless integration.

IT Field Engineer

Citibank/HTX Services Oct 2017 - Nov 2019

Install, support, and troubleshoot networks, software, and hardware for workstations, servers, switches, IP phones, peripherals, and ATMs in financial institutions.

Troubleshooting network connectivity with Network that consisted of running ICMP and Trace route test to determine connectivity or latency issues.

Verify correct configuration on the network of devices by checking IP address, network mask and gateway of the devices.

Assist with troubleshooting network related problems with the client’s team by running tools to determine any issues on the network.

Provided software support for ATMs running on a Windows platform, which included identifying issues on the proprietary banking software and running tests to ensure proper functionality of the software.

Hardware support consisted of upgrading firmware, replacing NIC cards, hard drives, video cards and wireless routers at the site.

Update customers on open tickets and estimated resolution times.

Utilize Break/Fix software to prioritize open tickets and establish a plan of action with the customer.

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