Client Service Security Services

Phoenix, AZ ***** 480-***-**** 480-***-**** *********.**********@*****.***

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ROSEMARIE DICKERSON

With a proven track record at VSS Security Services, I leveraged strong surveillance and communication skills to enhance safety and reduce incidents significantly. Expert in security camera monitoring and adept at defusing conflicts, my vigilance in patrolling and proactive risk identification has consistently improved client service and premises security. Was dispatch of the year two times.

Worked at gated community gatehouse.

PROFESSIONAL

SUMMARY

SKILLS Verbal and written

communication

●

Security camera

monitoring

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● Patrolling

● Workplace safety

Monitor gatehouse for

gated community

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● Dispatcher

SECURITY GUARD 05/2018 to 03/2025

VSS Security Services, Phoenix, AZ

WORK HISTORY

● Ensured safety compliance by conducting proactive surveillance.

● Responded quickly to emergency situations to assess and deflect issues.

● Verified entry and exit credentials to prevent unauthorized access.

● Conducted comprehensive patrols of buildings and grounds to identify and address issues.

● Delivered exceptional client service while monitoring and addressing onsite security issues.

● Greeted guests professionally and courteously to create a welcoming atmosphere. Secured premises and personnel by patrolling property and monitoring surveillance equipment.

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● Enhanced overall security by conducting thorough patrols and monitoring premises.

● Responded to alarms and investigated disturbances.

● Conducted routine patrols of premises to ensure security.

● Identified risks promptly through vigilance.

● Defused high-tension scenarios using conflict de-escalation strategies.

● Improved team response times with thorough training on emergency procedures.

● Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings. Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.

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Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.

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Managed access control systems to ensure authorized entry, maintaining secure environment.

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● Monitored CCTV cameras and alarm systems for security breaches.

● Examined doors, windows and gates to verify security.

● Monitored building interiors and external areas to prevent unauthorized activities.

● Investigated suspicious activities and persons to maintain security of premises.

● Wrote detailed reports of all security breaches and investigations.

● Issued access cards to authorized personnel to monitor access points. Fillmore High School, Oxnard, CA

GED, Data Science, 04/1986

EDUCATION

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