Customer Service Office Manager

Tamara Senter

**************@*****.*** 574-***-**** Warsaw, Indiana

SUMMARY

Experienced professional with a diverse background in customer service, sales, office management, and caregiving. Proven track record in delivering exceptional customer service and driving sales through effective communication and relationship-building skills. Skilled in handling cash transactions, managing multi-line phone systems, and maintaining organized records.

RELEVANT SKILLS

Leadership & Management

● Directed hiring, training, and performance evaluations of staff

● Recruited and interviewed new staff, completed onboarding, and managed HR-related tasks

● Expanded employee base and negotiated partnerships to increase work orders Customer Service & Communication

● Corresponded with potential customers via phone and email, delivering excellent customer service

● Assisted elderly clients with personal care tasks

● Greeted visitors, answered and managed multi-line phone systems, and handled inquiries Sales & Product Knowledge

● Conducted onsite retail sales, demonstrating product knowledge and building rapport with clients

● Assisted in sales by recommending products and providing product information Administration & Organization

● Filed documents and maintained organized records

● Managed inventory of office supplies and placed orders when necessary

● Handled collections and cash transactions accurately Record-Keeping & Data Management

● Maintained accurate records of care provided

● Tracked and processed orders accurately, ensuring customers received correct products

● Ran reports using Access and QuickBooks, managed AP/AR records, and account reconciliations WORK HISTORY

Sales Representative Ranger Materials Warsaw, Indiana 2023 Caretaker / Personal Assistant End of Life Care Warsaw, Indiana 2022 - 2023 Front Desk Receptionist Miller’s Senior Living Warsaw, Indiana 2022 - 2023 Office Manager / Customer Service / HR / Bookkeeper Express Employment Warsaw, Indiana 2021 - 2022 Bus Driver Warsaw Community Schools Warsaw, Indiana 2017 - 2021 Front Office Manager Advanced Disposal Claypool, Indiana 2020 CEO / Owner Little Blazer Preschool & Daycare Leesburg, Indiana 1985 - 2020 Office Coordinator / Staffing & Recruiting Specialist Wolf Harbor Management Warsaw, Indiana 2015 - 2016

EDUCATION

High School Diploma Warsaw Community High School, Warsaw, Indiana

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