Customer Service Mental Health
Resume:
Erin Billingslea
Lanett, AL *****
******.****.*@*****.***
Professional Summary
I am an experienced self motivated retail customer service manager. My service experience extends to work in the mental health fied, social services, chemical dependancy advocate, geriactric crisis stabilaztion, and corrections intake. More recently I have expanded my expertise as a trainer of healthcare services working with Medicare, Medicaid, and private insurance. Authorized to work in the US for any employer
Work Experience
Healthcare Trainer
United Healthcare contracted through Omnicare365-Remote October 2022 to January 2025
I began my career with Omnicare35 as a member service advocate for United Healthcare. As a member service advocate I answered inbound calls from members. I assisted members with benefit information, claims, provider searches, appointment scheduling, prescription coverage, and transportation. Recognized for my in depth understanding of benefit information I was sought out to be a trainer for incomming advocates. As a member of the training team, we collaboratied in order to formulate training material (SOP's, training decks, etc.). As a trainer I facilitated classes, observaed new hires ensuring that advocates made it to production, and providing remediation courses and uptraining when necessary.
Customer Service Representative
TSYS Global Payments-Columbus, GA
February 2022 to September 2022
I assisted customers with merchant sevices and payment solutions. I answered inquires regarding accounts by providing balance and available credit information. In addition, I processed payments, reported, lost/stolen, cards, updated security features, and filed customer grievences as needed.
Probation Officer
Judicial Correction Services-LaGrange, GA
February 2018 to July 2020
30240)
I worked as an intake specialist processing new probationers. My duties included entering new cases in the court portal, scanning documents, which included monitoried activity, active warrants, medical information, detainments, and hold status cases. I was also tasked with completing weekly and monthly reports related to the current case load, contacting probationers with missed probation appointments, setting hearing dates, mailing hearing notices, and presenting cases in court before the judge.
Operator
InterCall-West Point, GA
July 2017 to September 2018
I answered incoming enter modes, gathering all appropriate information from the participants, and place participants into their appropriate conference.
Case Manager
Pathways Behavioral Health-LaGrange, GA
October 2016 to April 2017
30240)
I collaborated with a team of case managers in daily team meetings to facilitate a plan in order to better assist our clients. I worked with new clients to establish a treatment and safety plan they could incorporate in their daily life. In conjunction with the client's family support, I assisted with facilitating manageable after-care services. I retained a ledger notating all communications, the client's progress, and after-care instructions.
Social Services Assistant
LaGrange Health and Rehab-LaGrange, GA
June 2015 to January 2016
30240)
As a social service assistant I completed state mandated assessments and attended team meetings which enabled me to asisst behavorial health residents. I provided individual encouragement and support to residents by resolving complaints regarding other residents and family members. I kept a record of the behavirs of the residents in order to properly assess them.
Consumer Sales Representative
American Home Shield-LaGrange, GA
March 2013 to June 2015
30240)
I assisted customers with questions regarding their warranty, initiated new warranties, and renewed existing warranties. In addition I researched contract disputes and made outbound calls to rovide resolution.
Education
Bachelor of Art in Sociology
Talladega College - Talladega, AL
2009
Skills
• Behavioral Health
• Search engines
• Group Therapy
• Phone etiquette
• Retail Management
• Child & Family Counseling
• Conflict Management
• Case Management
• Motivational Interviewing
• Intake Experience
• Crisis Management
• Mental Health Counseling
• Behavioral Therapy
• Medical Records
• Social Work
• Customer service
• Addiction Counseling
• Crisis Intervention
Certifications and Licenses
Phlebotomy
August 2020
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