Customer Service Delivery

LC LATASHA COWAN

********@*****.*** 708-***-**** Matteson, IL 60443

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. SKILLS Memo Preparation

Strategic Planning

Team Goals

Personalized Customer Service

Technical Communication

Inbound Phone Calls

Coordinate Events

WORK HISTORY Finacial Specialist LSI - Elgin, IL 12/2019 - 01/2023 Interpreted clients' needs and introduced services to fit specific requirements.

Devised and implemented processes and procedures to streamline operations.

Followed up with customers about resolved issues to maintain high standards of customer service.

Handled customer inquiries and suggestions courteously and professionally.

Maintained up-to-date knowledge of product and service changes. Production Supervisor Amazon - Matteson, IL 09/2015 - 12/2018 Oversaw loading and unloading of packages in warehouse. Supervised ongoing daily production phases.

Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Established operational objectives and work plans and delegated assignments to subordinate managers.

Achieved on-time shipments goal by empowering employees to continued success.

EDUCATION Marie Curie High School, Chicago, IL 06/2005 High School Diploma

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