District Manager Program
Resume:
******@*******.**
MILENA COZZA
PROFILE
As a dynamic district manager at The Amazing Home Stores with a proven track record in driving sales growth and enhancing team performance. Expert in training and coaching staff while utilizing data analysis to identify trends. Adept at leadership and decision-making fostering a culture of excellence across multiple locations.
ACTIVITIES AND INTERESTS
WORK EXPERIENCE
Volunteering
Antiquing
Reading
District Manager
The Amazing Home Stores Markham, Ontario
November 2019 – December 2024
Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
Ensured all locations had proper staffing as well as supplies.
Conducted employee interviews.
Merchandised the inventory in the locations to ensure all shelves looked full and clean daily.
Answered all customers’ inquiries in a positive manner.
Program Manager
Bigtech Inc. Markham, Ontario
June 1996 – November 2019
Ensured compliance with company policies and procedures while managing programs.
Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.
Successfully managed multiple programs simultaneously, ensuring all deliveries were met on time within budget.
Provided ongoing support throughout the life cycle of each program, from the initial planning stages through completion.
Improved customer engagement through relationship management and timely communications.
Organized and facilitated communications and appropriate personnel.
Coached and developed staff, achieving program objections and customer service goals.
KEY SKILLS
Training and coaching
Leadership skills
Decision Making
Staff Supervision
Team development
EDUCATION
Thornhill High School
High School Diploma
June 1983
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