Data Entry Technical Support

CATHY SCHAPELY CALOGERO

*********@*****.**.***

*** ********* ***., ********, ** 13208

315-***-****

EXPERIENCE

Dispatcher 2 May 2010 – Current

Time Warner Cable/Charter Communications 6005 Fair Lakes Rd., E. Syracuse, NY 13057

Provide daily workload routing for 40-50 technicians on providing service calls, installations, technical support and troubleshooting

Handle inbound calls from technicians and sub-contractors to complete trouble shooting, add equipment, reschedule and confirm appointments

Assign equipment to technicians for use in the field

Modify work orders based on customer requests

Ensure I meet or exceed my service levels for: 1) technician arrival time 2)average call duration 3) number of calls answered 4) percentage of call transfers 5) time available for incoming calls

Verify customer and company owned equipment

Ensure customer accounts are balanced

Dispatcher & Inventory Specialist August 2003 – April 2010

Simplex Grinnell 6731 Collamer Rd. East, E. Syracuse, NY 13057

Schedule service calls, installations and monthly preventative maintenance contract calls

Bill customers for services, installations and maintenance

Order materials need for technicians to perform service and maintenance calls

EEO/Payroll Officer September 1990 – August 2003

Santaro Industries 6701 Manlius Center Rd., E. Syracuse, NY 13057

Completed weekly multi-state payroll including garnishments, tax levies, unemployment, workman’s compensation, child support, etc.

Verified and did data entry for time cards

Reconciled all weekly deductions for disbursement and tax form processing

Processed weekly deposits and cut checks

Certified payrolls from sub-contractors, verified the EEO compliance for NYS DOT positions with the field engineers

Mitigate EEO compliance issues with local union halls

Submitted necessary forms to government agencies for reimbursement for various jobs completed

Account Clerk I September 1985 – September 1990

Syracuse City School District 725 Harrison St., Syracuse, NY 13057

Processed bi-weekly payroll for 700 employees for 12 collective bargaining units

Setting up new employee payroll records

Verifying and doing data entry for incoming time cards

Disburse bi-weekly payroll checks

SKILLS

Microsoft Office Suite

Workforce Call Tracking

Icoms Billing System

Numerous Custom Software Packages

EDUCATION

Fowler High School

June 1978

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate