Customer Service Store Operations
Resume:
Brittney Porterfield
Columbia, SC *****
********************@*****.***
WWW: https://bold.pro/my/brittney-porterfield-240*********/594r
Professional Summary
Proven leader in retail management, notably with Shoe Show, where I spearheaded initiatives that significantly reduced employee turnover and met budgetary objectives. Expert in merchandise planning and adept at fostering adaptability and flexibility within teams. Achievements include enhancing operational efficiency and customer service, underpinned by a strong foundation in store operations and multitasking abilities.
Skills
Merchandise planning
Performance Analysis
Stock replenishment
Store operations
Customer Service
Multitasking
Multitasking Abilities
Adaptability and Flexibility
Education
Eau Claire High School Columbia, SC
Yes
Work History
October 2021 - August 2023
Shoe Show - Columbia, SC
Shoe Department Manager
Reduced employee turnover by fostering a supportive team atmosphere and offering opportunities for professional growth.
Achieved budgetary goals through diligent expense management, identifying opportunities for cost savings without compromising on quality or customer experience.
Optimized staff scheduling to ensure adequate coverage during peak shopping hours without overstaffing during slower periods.
Increased efficiency in daily operations by implementing streamlined processes for tasks such as restocking shelves and managing returns.
October 2015 - April 2020
Home Depot - Swansea, SC
Warehouse Worker
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Consistently lifted materials weighing as much as Number pounds.
Loaded, unloaded, and moved material to and from storage and production areas.
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