Support Specialist Customer Service
Resume:
Tina Barrera
Pasadena, Texas 77505
****.*********@*****.***
SKILLS AND ASSESSMENTS
Proficient in Advanced Microsoft Office products, proficient in customer focus, orientation, and interpersonal skills.
WORK EXPERIENCE
American First Finance, Corpus Christi, TX - Field Support Specialist March 2021 - August 2024
● Managed merchant relationships and drove significant revenue growth through strategic planning, training, and support. .
● Achieved and surpassed sales and financial targets for assigned districts and stores through proactive training and support.
● Provided leadership, monitoring, and training to ensure retailer’s sales associates maximize all potential sales opportunities.
● Assisted stores in resolving issues both in-store and over the phone, ensuring seamless operations.
● Aided stores in prospecting for new customer business through telemarketing and distributing promotional materials.
● Communicated and implemented various incentive programs to drive business and partner engagement, boosting market performance.
● Adhered and maintained high compliance standards.
● Protected AFF assets through meticulous expense management.
● Prioritized workload to deliver a world-class experience to retail partners and their customers.
Paramount Jewelers, Corpus Christi, TX - Sales Professional May 2020 - February 2021
● High achieving jewelry professional in all areas of customer service.
● Contributed to store profitability by consistently meeting and exceeding sales targets.
● Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional service standards. Helzberg Diamonds, San Antonio, TX - Jewelry Consultant July 2018 - April 2020
● Knowledgeable consultant with an extensive background in customer service, client relations and sales.
● Responsible for administrative and clerical duties that included opening and closing the store.
● Balanced all cash drawers.
● Trained and mentored new associates to compete in a sales driven environment.
Jared the Galleria of Jewelry, Midland, TX - Jewelry Specialist June 2014 - June 2018
● Managed a staff of 12 and the day to day administrative and clerical duties to include opening and closing the store.
● Balanced cash drawers, received and processed cash and credit card payments for all in store purchases.
EDUCATION
San Jacinto College, Pasadena, TX - Associate of Arts
Contact this candidate