Sales Agent Data Entry

Work Experience

Sales Agent

**********@*****.***

Junction City, OR, 97448, USA 458-***-****

Experienced with multi-line phone systems and can speak in a clear and accurate voice. Proficient at bookkeeping and customer audits. Well-adapted for working in teams as well as independently. Competent with Microsoft Office Suite and Google Sheets data entry and spreadsheets Excellent written and communication skills. Great active listening skills. Works well with others and genuinely likes helping people. Typing 60+ WPM Matthew W Garbe

Sales Agent

Northwest Straps Springfield

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Research and resolving escalated customer complaints received via phone, e-mail and letter Provide clients with estimates of the costs of advertising products or services Locate and contact potential clients to offer advertising products Explain to customers how specific types of branding will help promote their products or services in the most effective way possible

Interpret regulations and provide guidance to associates Process all correspondence and paperwork related to accounts Compute and compare costs of services Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations

Negotiate prices or terms of sales or service agreements Handled escalated customer calls

Quote prices, credit terms, contract terms, or fulfillment dates for services Apr 2023 Sep 2024

Special Travel Agent Relations

Royal Caribbean International Springfield

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Confer with customers by telephone to provide information about vacations, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Reconcile or note and report discrepancies found in records Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Code internal booking remarks according to company procedures Dec 2015 Feb 2023

Shoreside Groups Representative

Royal Caribbean International Springfield

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Handling sales and management of groups of customer cabins for vacations Helped train new groups agents with the in-depth accounting calculations/procedures for groups accounting Jun 2014 Dec 2015

Certified Vacation Planner

Royal Caribbean International Springfield

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Handling high call volumes

Helping to alleviate customer complaints in a calm and dignified manner Selling and managing vacations for the general public via inbound phone calls Nov 2011 Jun 2014

Core Skills

Proficient with proprietary financial system (based on AS400) used by Royal Caribbean International, Electronic mail software - Microsoft Outlook

Education

University of Oregon

Bachelor of Science

Dec 2010

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