Clerical Customer Service

E-mail *********@*****.***

Staten Island, NY ****1

Phone 929-***-****

Charles C. Hemmingstad

Experience

****-**** ******

Warehouse Associate(JFK8)

• Pack orders from computer screen to be shipped out

• Look for any missing items in the order

• Manage my time off through A to Z app

2020-2020 US Census Bureau

Enumerator

• Door to door visits to follow up and complete 2020 US Census forms

• Interview resident to gather information as to how many residents are in house or apartment and any other further information that they could provide

• Enter the results of interview into phone app

2010 – 2017 Andrea S. Morse, Esq. Staten Island, NY Administrative Assistant

• Preparation of Court documents using LexisNexis HotDocs

• Preparation of Real Estate Transfer documents using LexisNexis HotDocs

• Respond to client requests via e-mail and phone

• Post entries and reconcile office banking accounts using QuickBooks 2007 – 2009 Johnson & Johnson for Coretech Consultants LLC NJ Service Order Coordinator

2006 – 2007 PCCMarketing Services

Computer Operator - Telemarketing

• Responsible for downloading leads and scripts from clients

• Conversion of client files from .xls and .txt format to .dbf files

• Transfer of prepared files via FTP Server

• Creation and testing of Telemarketing campaigns

• General computer repairs and upgrades

2004 - 2005 Great-West Healthcare, NJ

Administrative Assistant - Provider Solution Unit

• Data entry of applications and contracts returned by providers

• Responsible for sending out and tracking provider recruitment packages

• Preparation of FedEx overnight packages

• Correspondence with other units of Great-West to track progress of sent applications and contracts.

2003 - 2004 Today's Staffing - Various Customer Service temp assignments 2001 - 2003 Samara Brothers Inc.

Customer Service

• Logging in and keying of customer orders.

• Helped resolve customer problems via phone, fax and e-mail.

• Processed pick ticket requests from warehouse.

1999 - 2000 Associates LLC, Manhattan, NY

Foreign Exchange Clerk

• Assisted in testing and sales of ChoiceFx online Foreign Exchange trading software

• Set up and maintained customer trading accounts

• Ran Help desk to assist customers in mock trading 1997 - 1999 Atrium Staffing(98-99) Execu-Search(97), Manhattan Consultant Foreign Exchange Clerk for Societe Generale Bank

• Assisted in testing of OPICS processing system

• Phone confirmation of 200-250 FX contracts

Equity Control Clerk for Goldman Sachs and Co

• Handled the processing of Step Out and Step In contracts. Reconciliation Clerk for Excelco Co.

• Reconciled data from test and live systems.

1995 - 1997 The Bank of New York, NY, CF de CIC Bank Corporate Foreign Exchange Clerk

1986 - 1994 Midland Bank PLC, NY

Foreign Exchange Supervisor

• Supervised 8 FX Dept. Staff

• Responsible for the daily processing of 450-500 FX contracts

• Assisted in the preparation of annual staff performance reviews

• Assisted in the testing and implementation of FX front end dealing system

• Assisted in testing and implementation of computer upgrades Education Monsignor Farrell H.S. – Staten Island

Berklee College of Music Boston - Majored in Audio Engineering DeVry Technical School, NJ - Majored in Computer Information Systems

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