E-Learning Client Services

Education

Bachelor of Music The College of New Jersey, Ewing, NJ.

Bachelor of Music in Music Education, Criminology minor. GPA 3.77, graduated Magna Cum Laude, Member of Golden Key National Honor Society, Principal Percussionist (Orchestra, Concert Band, Opera Gala, Brass Ensemble); Treasurer of Music Student Organization; Secretary of the Order of the Golden Lion

Experience

Business Execution and Development Associate 2/2022-2/2025

New York Life, Bethlehem PA

Collaborate with training peers to build interactive e-learning modules for several new hire training programs across Client Services, Revenue Management, and Implementation.

Maintain new hire training programs on Degreed and CredSpark+, which includes managing e-learning programs as well as building reporting procedures for quiz and survey results.

Act as a learning technology SME for the team, assisting with issues and demonstrating new technology as it is adopted.

Record, edit, and produce voiceovers for videos and e-learning modules using Adobe Audition.

Maintain team inbox and shared drives, which includes building email communication templates.

Presented at NYL Hack; team took third place in Build-A-GPT competition.

Underwriting Account Sr. Associate 7/2018-2/2022

Cigna, Bethlehem, PA; New York Life, Bethlehem PA

Led a team of five to complete a guideline review project which revamped and standardized guidelines for input into a single database and included a data analysis of claims for frequency and amount to compare internal data to reinsurance manuals and tested and provided feedback regarding functionality of the database developer.

Consistently exceeded allocations when underwriting Voluntary Term Life, Long-Term Disability, and Short-Term Disability applications by analyzing risks through a review of medical history and associated documents in Cigna’s/NYL’s Medical Underwriting Platform.

Assisted with business acceptance testing for Medical Underwriting Platform updates, including checkouts for releases and to all systems transitioning from Cigna to New York Life.

Conducted training sessions for peers on IBM Content Navigator. Addressed most frequently asked questions, documented procedures, and developed a chapter on the subject for the team’s training manual.

Customer Service Rep Sr. Associate 10/2014-7/2018

Cigna, Bethlehem, PA; Quality Staffing of America, Atlanta, GA (HQ) (temp to permanent)

Participated in a plan design review project that analyzed and input policies into the book of records which resulted in saving the company over $500,000 yearly, as applications these policies can be processed in-house.

Consistently surpassed allocations while processing Evidence of Insurability forms, acting as a resource to other employees for technical and procedure issues.

Provided backup to the underwriting administration department by sending mailings, running reports through Oracle Hyperion, and reporting errors with file feeds.

Completed quality review of file feeds, reporting errors to parties of concern, reviewed data in SQL Server, and tracked completed files in Excel.

Participated in testing new software updates to the underwriting platform to prevent a loss of productivity or downtime. Acted as interim project manager for a team of three during the second phase of the project.

Other

oSkilled with Articulate360 Suite, including Storyline360 and Rise360.

oMicrosoft Office, including Word and Excel, on both Mac and PC.

oOffice Management-Developing/maintaining filing systems; assisted with testing new/revamped internal software while in multiple positions.

oHigh School Valedictorian

oStudied improv at Upright Citizen’s Brigade Theatre and voice acting with Bob Bergen and BangZoom! Studios

oCompletion of Managing the Company of the Future; New Models of Business and Society; Game Theory; Social Psychology; Probability and Statistics: to p or not to p?; Personality Types at Work; Epidemiology: The Basic Science of Public Health; Diversity and Inclusion in Education; What is Compliance?; An Introduction to Accessibility and Inclusive Design; Risk in Modern Society; How to Create an Online Course; Uncommon Sense Teaching; Learning Technologies Foundations and Applications; Gamification; and Managing Social and Human Capital courses on Coursera, 2020-2023

oMember of ENABLE’s Disability Snapshots committee.

oParticipated in NYL’s EMPOWER mentorship program.

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