Front Office Manager
Resume:
DANIELLE
GRODHAUS
FRONT OFFICE
COORDINATOR
*********@*****.***
Columbiana, OH 44408
CONTACT
Hardworking individual skilled in
managing patient records,
scheduling appointments, and
providing exceptional customer
service. Proven ability to multi-task
and handle challenging situations
with a professional demeanor.
Possesses a strong work ethic and
excellent communication skills.
CAREER OBJECTIVE
Dental Front Office Coordinator
Mill Creek Oral Surgery, Austintown, OH
Dental Office Manager
Dr Glenn Swearingen, Toronto, Oh
EXPERIENCE
September 2022 - Present
Implemented effective strategies for streamlining appointment booking processes that ensured maximum efficiency.
•
Scheduled appointments and maintained and updated appointment calendars.
•
Greeted visitors, ascertained purpose of visit and directed them to
• appropriate staff.
Received and processed payments for services rendered, including cash and credit transactions.
•
• Processed patient referrals and prepared necessary paperwork. Maintained cleanliness of reception area by organizing furniture,
• supplies and decorations according to company standards. Greeted and checked in patients, verified insurance information, collected payments, and scheduled appointments.
•
Transmitted correspondence and medical records by mail, e-mail and fax.
•
Communicated effectively with staff members at all levels within the
• organization.
Created reports summarizing daily activity including number of appointments scheduled, patient no-shows, cancellations.
•
Assisted with the preparation of monthly financial statements and reports.
•
Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
•
Managed accounts receivables and payables for dental office services rendered.
•
• Performed data entry duties accurately and efficiently. Managed incoming calls and directed them to the appropriate
• personnel.
Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
•
October 2012 - August 2022
Managed and coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable.
•
Assisted patients with scheduling and procedure information by fielding queries at front desk.
•
Led and directed team members on effective methods, operations
• and procedures
Monitored budget expenses related to personnel costs or supplies purchases.
•
Communicated and processed payments with knowledge of patient policy coverage.
•
Utilized effective communication skills to build relationships with
• patients, vendors, and other healthcare professionals. Facilitated month-end closing processes, invoicing and journal entries.
•
Addressed and resolved client or customer inquiries to foster superior standards of service.
•
Reviewed monthly financial results with partners to identify
• opportunities to improve profitability.
Maintained accurate patient records through charting data entry into the electronic health record system.
•
Assisted dentists with clinical procedures such as taking x-rays, sterilizing instruments, preparing trays for treatments.
•
Ensured compliance with HIPAA regulations while handling
• confidential patient information.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
•
Created reports summarizing daily activity such as appointment bookings and cancellations.
•
Provided exceptional customer service by responding quickly to inquiries from patients, staff members, and others in a timely manner.
•
Organized dental records for easy retrieval of patient information during appointments.
•
Trained new employees on office protocols and provided ongoing support as needed.
•
Created weekly schedules based on predicted staffing needs,
• budgets and employee requests.
Processed payments from insurance companies or directly from patients.
•
Resolved any billing disputes or discrepancies between dentist charges and insurance plans.
•
• Performed routine and scheduled maintenance services.
• Worked with coworkers to complete tasks.
• Responded quickly to meet customer needs and resolve problems. Sought continuing education opportunities to stay current with
• industry trends.
• Provided efficient and courteous service to customers at all times. Participated in ongoing training to enhance own job skills and knowledge.
•
Dental Assistant/ Office Manager
Dentistry For Children and Teens, East Liverpool, Oh October 2000 - October 2012
• Educated patients on proper oral care habits and disease prevention. Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information.
•
• Transferred instruments and provided suction during procedures.
• Assisted dentist in management of medical and dental emergencies. Charted patient data and treatment in electronic health records system.
•
• Developed positive relationships with patients and colleagues.
• Documented dental and medical history prior to appointment. Liaised between patients and dentist to explain and support treatment plan.
•
Exposed, developed, and mounted intraoral and extraoral dental x-
• rays.
• Sterilized and disinfected instruments and treatment rooms. Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.
•
Prepared treatment rooms with appropriate instruments before each
• appointment.
Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
•
Followed stringent security protocols to maintain patient confidentiality.
•
Offered gentle support and delivered compassionate care during
• dental procedures.
Took impressions and X-rays in support of patient evaluation and diagnostic care.
•
Made patient reminder calls and followed up on missed appointments.
•
Reviewed patient charts prior to appointments for accuracy of data
• entry.
Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment.
•
Provided support to other staff members as needed during busy times at the clinic.
•
Participated in continuing education courses related to current
• dental practices and procedures.
Tracked inventory levels of dental supplies and placed orders when necessary.
•
• Recorded dental history and vital signs of patients.
• Performed chair-side dental procedures in a timely manner. Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
•
• Disposed of hazardous waste in accordance with clinic protocols. Recorded accurate, thorough treatment information in patient
• records.
Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
•
Set up dental instruments and supplies in alignment with dentist preferences.
•
Demonstrated excellent customer service skills by greeting patients
• warmly and responding quickly to their needs.
Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
•
Sterilized and disinfected instruments and set up instrument trays to assist dentist.
•
Scheduled appointments, prepare bills and receive payment for dental services, complete insurance forms and maintained records, manually, and using computer.
•
Associate Degree In Dental Assisting
Ohio Valley Business College, East Liverpool, OH
EDUCATION
December 2000
SKILLS
• Operational Requirements
• Understanding of Confidentiality Laws
• Adept at Multi-Line Phones
• Incoming Call Reception
• Dental Terminology Knowledge
• Organizing Service Schedules
• Confidential Records Management
• HIPAA Guidelines
• Accounts Payable and Accounts Receivable
• Reminder Calls
• Registered Dental Assistant License
• High-Volume Environments
• Financial Plan Options
• Office Organization
• Patient Referral
• Dental Office Management Software
• Individualized Care Plans
• Appointment Scheduling
• PPO, HMO and Medi-Cal Denti-Cal
• Prescription Refills
• Weekly Payroll
• Loading Schedules Adherence
• Treatment Documentation
• Invoice Generation
• Records Management
• Billing Department Support
• Front Office Management
• Managing Patient Records
• Payment Plan Options
• Medical Records Verification
• Excellent Multitasking Capabilities
• Preparing Treatment Rooms
• Maintaining Financial Records
• Claim Forms
• Sterilizing Procedures
• Computer Proficiency
• Answer Telephones
• Medical Recordkeeping
• Patient Eligibility Requirements
• CPR Certified
CERTIFICATIONS
• Dental Radiology
• Certified Dental Assistant
• CPR
References available upon request
REFERENCES
Contact this candidate